Robert Half Desktop Support Analyst in Grand Haven, Michigan
Description The ideal candidate for this role will excel at explaining intricate technical information to the non-technical user. Are you a driven individual who is most productive in an active and positive environment? If so, Robert Half has a Desktop Support Technician role that may be the position for you. This role is with a company in the Professional Services industry. We encourage motivated candidates with effective problem-solving abilities to apply. This Desktop Support Analyst role is a permanent opportunity based in the Grand Haven, Michigan, area.
Your responsibilities in this role
Curate records of daily data communication transactions, issues and remedial actions taken or installation activities
Supply computer desktop support in accordance with established policies and procedures
Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals
Solve computer problems, and implement appropriate action/solutions
Arrange hardware repairs with the appropriate vendors
Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Meet regularly and effectively with ticket submitters Requirements
2+ years of desktop support or other related experience
Adeptness in Peripheral Devices
Onsite Support experience highly desired
Foundational knowledge in Apple OS
Tier 2 Support experience
Hardware & software installation experience preferred
Solid understanding of Microsoft Windows 7 in an Active Directory environment
Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.