Job Information
ThermoFisher Scientific Sales Operations Analyst II in Grand Island, New York
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
This position is within the Specialty Diagnostics Group at Thermo Fisher Scientific. The ideal employee can be remotely based in the central or eastern time zone, Europe or Asia.
Discover Impactful Work
As a SalesForce.com Support Specialist, you will support the users of our SalesForce.com
system. Will provide guidance on the usage and policies of the system. Working with the team, this role will define and document business specifications, application functionality, and workflow requirements. This position will define test plans, test scripts and conduct business testing. Working with business and technical resources, members of the CRM team, divisional representatives and IT, you will support new releases through testing and communication.
A Day in the Life
Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene
Support the CRM user community and the software development/technical teams through which requirements and support flow
Capture business requirements from business community and IT community
Work with and lead super users in the direction around changes, issues, and Improvements and other areas that help drive the goals of CRM
Provide day to day business user support of CRM system
Creation & Maintenance of production quality operational dashboards, data reports and analysis
Training to small groups via web
Document data and system improvements or change requests
Communication of changes and issues within region supporting
Perform testing on issues and improvements
Act closely with system collaborators from all divisions in the business
Support CRM//Power BI/CPQ Projects as needed
Support of SalesForce.com user submitted tickets
Other Duties as assigned
Keys to Success
Education
Bachelor’s Degree from an accredited higher learning institution preferred
Equivalent experience and proficiency accepted in lieu of Associates/Bachelor's degree.
Experience
1-2 years of experience with Salesforce.com, CPQ & Power BI strongly preferred
Experience with eliciting information from users to support SalesForce.com
Knowledge, Skills and Abilities
Must be results oriented with a good attention to detail
Experience leading projects and timelines
Must have strong written and oral communication skills, proficient in written & oral English
Interact professionally with a diverse group of domain authorities, managers, and executives
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Compensation and Benefits
The salary range estimated for this position based in New York is $60,000.00–$83,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.