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Skytron LLC Credit Analyst (Hybrid) in Grand Rapids, Michigan

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:

  • Hybrid work arrangement
  • Comprehensive benefits, beginning day one
  • Annual bonus
  • Paid vacation, personal days, and holidays
  • 401(k) and Profit sharing
  • Tuition reimbursement program
  • Onsite gym
  • Family-owned and operated business

As the Credit Analyst, you will:

  • Analyze, create and maintain customer account records
  • Review account applications, quotes, purchase orders, and tax-exempt certificates
  • Determine credit-worthiness through the review of credit reports, trade and bank references, online research, and financial statements
  • Document and archive all new account information and changes to records
  • Prepare customer contracts by reviewing pertinent documents (e.g. billings, purchase orders, quotes, GPO/IDN contracts, contractor documents, lien and bond documents, insurance requirements, credit reports, ERP system notes, payment history, proof of delivery, and spreadsheets to audit/summarize PO lifecycle)
  • Communicate with customers and authorized representatives both verbally and in writing to expedite timely payment, resolve disputes and other barriers to payment, and negotiate payment plans
  • Act as a liaison between customers, authorized representatives and employees
  • Escalate, inform and involve additional stakeholders to resolve problems, as necessary
  • Assist with various administrative duties such as reviewing daily billings for accuracy, processing adjustments and refund requests, and contractor billing packets
  • Maintain tax-exempt files
  • Promptly document collection activities and prepare monthly reports
  • Review cash postings and resolve payment discrepancies, including: customer short-payments (e.g. freight, tax, handling charges, labor/install), and overpayments (e.g. prepayments, overpayments, duplicate payments)

For success in this role, you will:

  • Capably handle required administrative functions
  • Verify work to ensure accurate results, requiring minimal rework
  • Be internally motivated and work well with minimal supervision
  • Listen to others, expressing ideas, both orally and in writing
  • Devise workable solutions or consult with secondary resources to devise solutions
  • Give customer needs priority, responding quickly to concerns and demonstrating a desire to assist others
  • Possess a Bachelor's Degree in business administration, management or similar discipline (strongly preferred)
  • Have a basic knowledge of economics, finance, accounting, sales, and marketing
  • Have a minimum of 4 years demonstrated success in commercial work or equivalent, including the completion of credit investigations, familiarity with credit sources, analysis of financial statements, and credit / collections procedures and correspondence (strongly preferred)
  • Have previous experience working within ERP systems, similar to IFS (strongly preferred)
  • Be proficient in Microsoft Office programs, including: Word, Outlook, PowerPoint and Excel
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