Spectrum Health Supervisor, Care Management in Grand Rapids, Michigan
Job Summary -
The Supervisor, Case Management, supervises assigned care management staff. Plans, organizes, and supervises all assigned clinical and program services. Ensures appropriate clinical supervision and case consultation for clinical staff including overseeing and supporting professional staff development. Supervises within established clinical quality standards and quality management plan protocols. Evaluates staff competencies and identifies training needs.
Essential Functions –
Supervises the activities of assigned professional and support staff who are engaged in planning and prioritizing care for individuals and population of patients, focusing on strategies that will promote optimal health within populations. Supervises office operations assuring adequate levels of support for quality clinical care. Monitors clinical activity, staff productivity, and the efficiency and effectiveness of the services provided. Communicates & holds staff accountable to new policies/procedures. Prepares, maintains, and submits reports as required. Maintains files and records.
Maintains professional relationship with providers when cases require referral for specialized treatment or to another level of care. Reports problems with providers to provider relations or management staff. Assures clinical staff compliance with credentialing requirements, and monitors utilization and referral patterns, clinical caseloads, and program needs.
Anticipates customer needs and supervises the provision of services to all customers, including patients, physicians, hospital departments, and staff. Coordinates requests for services, information, records, and data on a timely basis. Researches and resolves problems.
Qualifications – Required
Bachelor's Degree or equivalent in nursing, social work, or health care related field
1 year of relevant experience Skills, knowledge, abilities typically gained through 1+ year of related experience
5 years of relevant experience full time clinical
1 year of relevant experience of clinical supervision and administrative management responsibility or equivalent
1 year of relevant experience in field of practice of clinical social work, professional nursing practice or community service work
One of the following licenses are required
- LIC-Registered Nurse (RN) - STATEMI State of Michigan or LIC-Master Social Worker (MSW-Master) - STATEMI State of Michigan
Master's Degree except required in Behavioral Health
CRT-Case Manager, Certified (CCM) - CCMC Commission for Case Manager Certification
One of the following certifications are preferred:
CRT-Basic Life Support (BLS) - AHA American Heart Association or CRT-Basic Life Support (BLS) - ARC American Red Cross
Some of the benefits provided include:
Medical, Dental, and Vision Benefits
Short- & Long-Term Disability
Paid Time Off & Holiday Pay
Inclusion Resource Groups
Apply now to learn more about joining a nationally known health system with an ambitious vision. We cannot do it alone. Our people are at the heart of what we do. Improve health. Inspire hope. Save lives.
SITE - Spectrum Health Butterworth Hospital - 100 Michigan St - Grand Rapids
Care Management - Butterworth
Day (United States of America)
Weekly Scheduled Hours
Hours of Work
8:00 a.m. - 4:30 p.m.
Monday to Friday
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Spectrum Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment.Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.