Job Information
Orora Packaging Solutions Customer Relations Project Manager- Landsberg Orora Chicago 1 in Grapevine, Texas
Customer Relations Project Manager- Landsberg Orora Chicago 1
Date posted: Apr 4, 2024
Location: Grapevine, TX, US, 76051
Company: Orora Group
Landsberg Orora started in 1947, with the philosophy that everything begins and ends with the customer. Today, with locations across North America, Europe and Asia, Landsberg Orora is a market leader in designing custom packaging solutions and supplying a broad range of commodity packaging and stock packaging for our global customers. At Landsberg Orora, we take pride in powering innovations in packaging while ensuring sustainability is fundamental to everything we do. We believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.
Customer Service Program Relations (TX or IL)- Landsberg Orora
Position Summary
Our Customer Service Level 3 are a key link between our customers and Sales Representatives ensuring the highest levels of service and customer satisfaction. The Customer Service Level 3 will work with complex clients, providing high-touch service for our distribution business. A passion to provide service and solve problems with strong communication skills is essential.
Reports to: Regional Customer Service Manager
Location: Hybrid (Grapevine, TX or Lockport, IL facility)
FSLA: Non-exempt
Primary Duties and Responsibilities
The Customer Service Program Relations (Level 3) will:
Provide a high level of customer service to ranking/President’s Club Packaging Consultants/Sales
Handle all customer quote requests
Provide expertise is solving customer problems
Perform Contract Review
Work with the customers on product substitution when required
Effectively and timely communication with customers as needed
All duties in OPS CS- Levels 1-2
Performs other duties and/or responsibilities as requested.
Depending on the business supporting, the CS Level 3 may:
Provide customers assistance with product issues
Manage customer pricing
Assist with sales onboarding and training
Qualifications
Education and Experience:
High School Diploma or equivalent, required
5+ years in customer service, account management, inside sales experience required
Extensive SAP, Excel and/or Smartsheet’s experience required
Physical Demands & Work Environment
- Please refer to the Orora Job Analysis Report
Reasonable Accommodations
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: careers@ororagroup.com for additional support and guidance
What We Offer
Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:
Medical
Dental
Vision
Generous PTO
401(k)With a Company Match
Flexible Spending Accounts
Employee Assistance
Group Life and AD&D
Voluntary Life and AD&D
Group Short-Term Disability
Group Long-Term Disability
Equal Employment Opportunity
We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.
Recruitment Agencies
Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth