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Registrar Coordinator, Registration, Graduation and Institutional Operations

The Registrar Coordinator for Registration, Graduation and Institutional Operations provides critical administrative and student support to the School of Medicine, School of Veterinary Medicine, School of Graduate Studies and School of Arts and Sciences (SAS) registrar organization and provides excellent service to students, faculty and staff. The Registrar Coordinator works as part of the Institutional Operations team. The Registrar Coordinator is responsible for helping to ensure that student records are tracked and maintained according to University policy. This position will be responsible for working with student records from the point of admission and will be required to understand the admission and registration process as well as all registrar academic statuses. The Registrar Coordinator performs registration activities, degree audits, processes transcript requests, processes core and elective grading and provides a wide variety of administrative tasks. This position reports to the Senior Associate Registrar, Institutional Operations.

Essential Functions

• Create an effective and efficient student-centered, service orientated atmosphere and provide excellent customer service. This includes, but not limited to, answering the telephone promptly; responding to emails; and processing changes to student academic records accurately and timely. Ensures compliance with academic, regulatory requirements, including adherence to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism.

• Performs registration support services to support departmental operations, including enrolling and registering students and updating students in Banner. Provides support services to students regarding registration and student records policies and procedures. Ensure students are registered for the correct courses and reflects promotion policies.

• Ensure all clinical grades are reviewed and entered within 48 business hours. This includes reviewing core clinical grades in ClinEval as well as processing and entering elective grades.

• Maintains efficient degree audit/clearance process and quality control procedures by conducting detailed checking of degree requirements.

• Works to ensure class rank information is provided to the OUR leadership. Maintains reporting on class rank.

• Serve as initial point of contact for all telephone calls for SOM students in US.

• Provides accurate data entry, data processing and data maintenance using Banner.

• Processes and tracks transcript and other academically related documents and associated fees, while adhering to The Family Educational Rights and Privacy Act (FERPA) regulations. Ensures all transcripts are sent out within 2 business days to students.

• Process all transcripts requests from students, the Office of Clinical Education Operations, Scholarship Students, ERAS and ECFMG, the Office of Marketing, Recruitment and Enrollment Operations (MREO). Ensures these processes run multiple times a day.

• Serves as a back-up to providing MD student checklists for APRC and/or CAPPS for SOM and SAS.

• Generates and mails individually requested replacement diplomas.

• Provides all records to the Records Management team for scanning and filing.

• Works with others in the Office of the University Registrar to resolve issues raised by student and faculty and serves as a resource for other institutional stakeholders.

• Other duties as assigned by the Senior Associate Registrar, Institutional Operations and/or University Registrar.

Essential Knowledge, Skills & Abilities

• Excellent interpersonal, organizational and communication skills.

• Ability to work with a diverse population.

• Commitment to teamwork.

• Ability to collaborate effectively with university departments and cross-functional teams.

• Strong computer skills.

• Excellent organizational, analytical, and administrative skills are essential along with the ability to effectively communicate to various constituencies.

• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint and the ability to learn new software programs.

• Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures.

• Exceptional customer service skills and ability to advise and counsel students.

• Ability to maintain a high level of accuracy and attention to detail.

• Ability to handle complex and highly sensitive materials and to foster a culture of confidentiality throughout the office.

• Excellent oral and written English communication skills; including active listening skills.

  Qualifications

• Bachelor's degree and 2-3 years of experience in a student services office with an in-depth understanding of student records administration. An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.

• Experience interpreting policies and implementing processes to maintain compliance.

• Demonstrated knowledge and understanding of student information systems. Experience with Banner preferred.

• Understanding of FERPA and knowledge of privacy and confidentiality rules as they relate to student information.

• Advanced skills in MS Word, Access, Excel, and PowerPoint.

  Work Environment/Physical Demands

• This job is performed at a work station in a positive, creative and collaborative environment that may sometimes become quite noisy.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

• The ability to maintain good concentration while dealing with interruptions.

  The anticipated salary range for Registrar Coordinator, Registration, Graduation and Institutional Operations is $42,500 to $50,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.

  We Are

  · Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

  · A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

  · Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

  · Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

  · Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

  About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.