Job Information
TEKsystems Account Manager in Green Bay, Wisconsin
Description:
Support inbound call center and managing shared mailbox for account holder questions. Resolves and answers any account holder problems or question by being an “inside” expert and an advocate with the business line. Deals with account holders on routine, sensitive or urgent topics and is able to provide answers and advice either immediately or within a reasonable period of time. Interprets a variety of regulations, policies, procedures and convey the information to account holders either directly or through written communication.
Provide problem resolution to support account holders and be a liaison between other departments in addressing shared concerns. Escalate account holder feedback to management when appropriated.
Organizes work flow to ensure quick, efficient processing of mail, work-in-process issues, remote deposit capture and account holder documentation a “no backlog’ status in line with department's SLAs.
Appropriately documents in client management system all communications with account holders.
Skills:
Account management, problem resolution, account administration, banking, project management, data entry, Excel
Additional Skills & Qualifications:
HS Diploma
Associates preferred
Computer skills
-Must be comfortable working in Excel
-Toggle between 2-3 monitors
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.