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Alamo Group Inc. Customer Service Rep I - IND in Greencastle, Indiana

Essential Functions of the Job:

  1. Assists in maintaining operation of Customer Service Department using management skills, company/product knowledge, and instructing and/or delegating work to department personnel

  2. Performs various customer service functions including answering phones, computer order entry, expediting/tracking parts orders and/or whole goods, and customer assistance in determining correct service parts required. Expedites parts on back order using computer to source parts locations

  3. Assists in tracing lost or delayed shipments by providing precise and accurate information to appropriate carriers to assist with expedient shipments

  4. Provides information to dealers regarding pricing, terms, discounts, weights, etc., as requested. Uses knowledge of products, pricing structure, price books, parts manuals and other reference materials. Calculates dealer net prices on parts and whole goods

  5. Assists retail customers by providing dealer location information for best possible service

  6. Calculates and prepares credit and debit memos for customer and dealer accounts for shipment shortages and/or incorrect shipments. Prepares return material authorizations accurately on proper forms.

  7. Assists in administration of all applicable sales programs. Handles "special" sales, bids, pricing, parts sales, and truck load freight pricing fairly and reasonably

  8. Assists in planning and/or conducting monthly departmental training sessions

  9. Travels to warehouses, shows and for training

Knowledge, Skills and Abilities (KSA's):

  1. Excellent communication skills required, both verbal and written. Good Human Relations skills necessary

  2. Must be able to prioritize work schedule, work under pressure, and meet goals/objectives

  3. Good leadership skills required, ability to problem solve, persuade and motivate essential

  4. Good computer and math skills required

  5. Must be able to read and understand reference books, price books, parts listing and other information sources

  6. Must be able to analyze and forecast purchase requirements

Education and Experience:

  1. High school diploma or GED certificate required. Associates or Bachelor degree preferred

  2. Minimum 1 -- 2 years of experience in a Sales/Marketing/ Customer Relations/Service environment.

  3. Knowledge of farm equipment preferred

  4. Knowledge of inventory system preferred

Working Conditions:

  1. Must be able to sit for extended periods of time

  2. Must be able to work overtime, including weekends

  3. May be required to travel up to 20% of the time

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).

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