Job Information
Hyster-Yale Group Project Manager, OAS in Greenville, North Carolina
Job Title
Project Manager, OAS
Job Family
Marketing
Job Description
Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Project Manager I, OAS based at our Greenville, NC location.
Project Management is an integral component of all HYG emerging technology solution orders. This individual will facilitate and manage the solution delivery of emerging technology projects associated with HYG OAS systems. This individual will assist the project manager to ensure the successful deployment of technology projects. This role is responsible for meeting with customers to ensure project requirements and success criteria are realistically established. Maintain project stakeholder communications and ensure this yields delighted customers and dealers through keeping them informed and involved with project status. This role will promote growth of existing emerging technology customers through the direct support of continuous improvement initiatives as a resource in providing Customer performance reviews. Support departmental efforts to maintain and improve standard processes across transactional role types. Provide proactive support of customer concerns, while notifying management of potential risks with any assigned accounts. Coaches and leads dealers through the solution delivery process.
What you will do:
Solution Delivery
Assist project manager with the implementation of projects for HYG emerging technology solutions. Partner with appropriate Hyster/Yale or Dealer Channel Account management to ensure customer deliverables and expectations are being met:
Approach the goal of Customer satisfaction with the team by preparing for and facilitating frequent stakeholders meeting, promptly resolving and communicating issues.
Review and confirm the customer options selected to ensure that the sales order matches the customers’ requirements
Project Management
- Assist Managing the large and mid-size emerging technology projects, utilizing Project Management standards suggested by PMI. Establishing and maintaining project documents.
Dealer and Customer Training
- Train dealers and customers to deliver the solution with excellence. Help develop training material and online curricula as necessary, related to project implementations and consultative support.
Improve Standard Processes
- Participate in team discussions to discover and act upon opportunities for improvement. Assist Project manager to improve a functional area.
What you will need:
BS/BA degree in business related field strongly preferred.
3-5 years of relevant project management experience. Demonstrated presentation and training experience desired.
In lieu of education, 7+ or more years of experience as described above.
Skills, Experience & Abilities
General Project Management Experience to include customer applications, product manager principles, and solutions management.
Knowledge and understanding of marketing/sales and general business management
Demonstrated proficiency with computer applications in a Windows-based environment is a must.
Excellent verbal and written communication skills needed.
Who we are:
HYG designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years.
What we offer:
Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
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Job ID
JC896
Employment Type
Full time
Work Hours
40
Travel Required
25-50%
Primary Location
HYG US Greenville, NC (Headquarters)
Address
1400 Sullivan Drive
Zip Code
27834
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled