Job Information
Guardian Life TechOps Engineer in Gurgaon, India
Job Description:
The Guardian Technology Operations Team is seeking qualified individuals that will work closely with Development, and DevOps teams to ensure that systems are reliable, scalable, and performant. The role combines software engineering and IT operations to manage infrastructure and create scalable and highly reliable software systems.
Qualifications:
Automate operational tasks, such as deployments, changes, and incident response.
Use Infrastructure as Code (Terraform) and other configuration management capabilities to implement changes in the Cloud environment
Provide operational application deployment support using standardized code deployment pipelines
Excellent experience in running and managing Linux and Windows Servers/ Compute environments, with Linux being primary
Collaborate with DevOps and Application Support teams to improve system reliability and performance.
Actively participate in incidents and root cause analysis for production incidents and implement preventative measures.
Monitor system performance, identify potential issues, and proactively address them.
Participate in on-call rotation to provide 24/7 support for production systems.
Document processes, procedures, and system configurations.
Good exposure in running/ managing Network, Middleware, Database, applications and InfoSec environments
Excellent Communications skills
Good exposure in managing Situation/ Outages
Build good understanding on Business application and their dependencies on IT Infrastructure
Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests
Initiate/ attend/ participate on outage and work towards resolution
Suggest defects and product/infrastructure enhancements to improve stability and automation
REPORTING RELATIONSHIPS
This position reports to the TechOps Team Manager
CANDIDATE QUALIFICATIONS
Functional Skills
Good working experience on RHEL Linux Operating system
Good working experience on Windows Operating system
Strong experience with cloud platforms especially AWS services (VPC, EC2, S3, IAM, Cloudtrail, Cloudwatch, various troubleshooting and operational procedures common in AWS eco system),
Proficiency in programming and scripting languages (e.g., Python, Groovy, Bash).
Experience with configuration management tools (e.g., Ansible, Puppet).
Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) and related application deployment patterns.
Knowledge of CI/CD pipelines and related tools (e.g., Jenkins, ArgoCD, Git Workflows (Pull Requests, Merge conflict resolution etc.), GitLab CI).
Understanding of networking concepts and protocols.
Strong problem-solving skills and ability to troubleshoot complex issues.
Excellent communication and collaboration skills.
Vendor Support teams, DevOps Engineering
Location:
This position can be based in any of the following locations:
Gurgaon
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .