Job Information
United Airlines Associate Analyst - Customer Insights & Analytics IKC in Gurugram, India
Description
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Customer Strategy & Innovation
One of United’s newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.
Job overview and responsibilities
United Airlines is set to expand its fleet size and route network in the near future. The goal of this team is to help empower stakeholders across operating teams with timely and relevant data driven insights to help meet the challenges of scaling the airline, while continuing to maintain dependability and customer focus.
Extract data from a variety of sources to assist in building operational dashboards and reports
Leverage data from a variety of sources to analyze business performance and provide actionable insights
Support creation of presentations for United leadership and external stakeholders
Execute solutions to business problems using data mining and data analysis
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required
Bachelor's degree in Bachelor's degree in a quantitative field like Math, Statistics, Computer Science, Engineering, or related field required
0 to 2 years of experience in analytics
Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
Attention to accuracy and detail
Must be legally authorized to work in India for any employer without sponsorship
Must be fluent in English and Hindi (written and spoken)
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Master's degree
Airline experience or knowledge of airline operations preferred
Familiarity with database querying tools and ability to write complex queries and procedures using Teradata SQL and/or Microsoft TSQL
Familiar with reporting tools – Spotfire/ Tableau/ Power BI
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT