Job Information
Marriott Exclusive Services Specialist in Gurugram, India
Job Number 23168630
Job Category Reservations
Location CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all wholesale reservation requests, changes, and cancellations received by phone, fax, or mail from Marriott properties, guests, and wholesalers. Transmit information or documents using a computer, including proof-reading and editing written information to verify accuracy and completeness. Verify availability of contracted rooms types and rates. Adhere to all special procedures associated with reservations, based upon wholesaler and/or hotel for which reservations are made. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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