Job Information
United Airlines Manager - UX in Gurugram, India
Description
United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
The Manager, User Experience Design will lead a team of interaction designers, visual designers and content strategists to ensure continual growth, relevance and consistency of all digital touchpoints for United's Planning and Booking team. Along with the UX Director, the Manager will provide guidance and leadership, direct team activities, provide feedback, and be accountable for the overall quality of the digital experience. The Manager provides supervision and development opportunities for team members. This role has a global focus and responsibility.
Visualize ideas using professional design tools as well as sticky notes, sketch boards, whiteboard markers or whatever tools are necessary to rapidly work through ideation and move to the next stage
Identify user needs and business requirements along with generate ideas for innovation/improvements based on research, analysis, and competitive reviews
Substantiate design approach with analysis & projections for improvements
Ensure digital customer touch points become and remain consistent with United’s user experience and brand standards, developing intuitive, usable, and engaging designs
Create final design deliverables through appropriately detailed design specifications, such as Figma and Sketch comps
Collaborate with cross-functional teams as well as the domestic CoreUX team and business partners throughout the design process
Communicate harmoniously with multiple stakeholders to synthesize, review design project progress, and incorporate feedback appropriately with a user-centered focus
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
Required
Bachelor's degree
A user-centered approach in design perspective and practice
6+ years of experience in UI/UX design
Proficiency using UX and protyping tools (Axure, Sketch, Adobe Creative Cloud, InVision, etc.)
Experience with WCAG accessibility standards
Proven effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers, and product owners
Experience with Agile and/or lean philosophy and methods
Design experience for both web and mobile
Ability to create wireframes as well as visual design comps
Portfolio examples of sketches, workflows, interactions, and end state work.
Up-to-date with the latest UI trends, techniques, and technologies
Excellent verbal and written communication skills
Positive attitude and be able to work effectively in a team
Strong sense of accountability and drive to get results
High attention to detail but able to work quickly to meet deadlines
Ability to solve problems creatively and effectively
Maintain a user-centered approach in design perspective and practice
Must be legally authorized to work in India for any employer without sponsorship
Preferred
Master's degree
Airline experience
Understanding of HTML, JavaScript & CSS
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT