Job Information
United Airlines Senior Analyst - Supplier Performance Management in Gurugram, India
Description
United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
United Digital Technology is focused on managing the risk profiles of suppliers, especially in the areas of security, data protection, SLAs, financials, and their ongoing stability. United Digital Technology requires effective supplier risk & performance management to support the growing application and Infrastructure landscape.
Overall, effective Supplier Performance Analyst – Supplier Management in Digital Technology requires a broad range of skills and knowledge, including technical expertise, risk management skills, contract management skills, relationship management skills, data analysis skills, communication skills, and industry knowledge. To effectively manage supplier performance in Digital Technology, it is essential to have a strong understanding of the Digital Technology landscape, including hardware, software application services, networks, and cloud services.
The Supplier Performance Data Analyst role will be responsible for analyzing data specific to vendor performance, relationships and vendor risks as defined by Digital Technology. This role will measure data to ensure vendors meet performance expectations, operational standards, and meet budget targets. To be successful in this role, one must be detail-oriented and adept at multitasking effectively as well as demonstrate exceptional analytical, problem-solving, data analysis negotiating and decision-making skills.
Supplier Performance Evaluation, conducting regular assessments of supplier performance using established metrics and KPIs
Provide actionable insights to relevant stakeholders
Collaborate with cross functionall teams to set performance expectations and improvement targets
Monitor key performance indicators for vendors, flagging any deviations for review
Risk Assessment & mitigation, Assist in evaluating vendor risk profiles by gathering and analyzing data on operational stability, financial health, and regulatory compliance
Identify and assess potential risks associated with supplier relationships, specifically around reliability, resiliency & continuity of operations from digital technology suppliers
Develop risk mitigation strategies and action plans to minimize the impact of identified risks
Monitor and report on the effectiveness of risk mitigation measures
Stakeholder Management, Maintain open and productive communication to foster positive relationships with key stakeholders
Address performance issues promptly and professionally, working with business owners & suppliers to implement corrective actions
Assist in contract review to ensure alignment with performance expectations
Assist in evaluating supplier satisfaction of internal stakeholders through processes such as balanced scorecard, testimonial management, performance interviews, etc
Data Analysis and Reporting, Compile and analyze data related to supplier performance and risk factors
Generate regular reports and dashboards to provide insights to management and stakeholders
Present findings and recommendations to senior management and relevant stakeholders
Continuous Improvement, Identify opportunities for process improvements in supplier management and risk assessment process
Collaborate with stakeholders to develop and implement best practices
Qualifications
Required
Bachelor’s degree in Information Technology or Business or equivalent experience, education, or training, Business or Supply Chain Management
4+ years IT and/or business experience, or any equivalent combination of experience, education, and/or training
Strong analytical and problem-solving skills
In-depth knowledge of risk management principles, supplier assessment methodologies, and regulatory compliance
Proficiency using risk management software and tools
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Must be legally authorized to work in India for any employer without sponsorship
Must be fluent in English and Hindi (written and spoken)
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
Master's degree in Data Science and Analytics, strong background in data analysis, statistical analysis, and data visualization, Business or Supply Chain Management, Finance or Accounting, Contract Management, Risk Management
3 or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training
Experience with vendor management tools
Experience participating on cross-functional teams
High proficiency MS eco system
Proficiency in ServiceNow to develop reports
Proficiency developing dashboards using various tools like Spotfire, Tableau, Power BI
Familiarity with supply chain management software and procurements systems
Understanding of financial statements and the ability to assess supplier financial stability
Knowledge and understanding of (COOP) and disaster recovery plans
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT