Job Information
UnitedHealth Group Software Systems Management Analyst in Gurugram, India
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Monitor daily operations: Oversee server hardware, software, and operating systems
Technical support: Provide technical support and guidance to end-users and staff
System performance: Analyze IT systems and identify problems or issues that need to be addressed
Process optimization: Develop and implement strategies for improving or further leveraging IT systems
Disaster recovery: Assist with disaster recovery and data loss prevention plans
Documentation: Document IT processes, operations, and configuration details
Vendor coordination: Coordinate with vendors for the procurement of new systems technologies
Security: Implement security measures to protect data, software, and hardware
Audits: Conduct regular audits to ensure systems are being operated securely and data is kept confidential
Reporting: Prepare reports on system performance and present findings to management
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field
Proven experience as an IT Operations Analyst or similar role
Technical knowledge: Proficiency in IT infrastructure, including networks, servers, and security systems
Knowledge of IT service tickets, incident problem change, technology process, creating processes
Understanding of technology and need to interact with folks for managing technology. It’s more of operational role
Proven solid analytical and problem-solving skills, excellent organizational abilities, and effective communication skills
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.