Job Information
Oracle Technical Analyst 2- Storage Support in GURUGRAM, India
Job Description
This vacancy is for a Technical Support Engineer, ZFS Storage Appliance, minimum 4 yrs exp, for our fast growing Oracle Cloud Storage solution.
For this job, you will be responsible for :
Provide post-sales -ZFSSA storage and ZS OCI cloud support to Oracle customers, partners.
Display and maintain a high level of professional behavior at all times.
Assist in ensuring Oracle Services meet Customer Satisfaction goals.
Provide problem isolation and resolution.
Create knowledge documentation as necessary to assist with possible future problem resolution.
Act as an interface with Support, Sales and Professional Services organizations to ensure proper support delivery is available for customer needs.
Ensure proper implementation of Corporate programs and processes.
Work closely with all levels of customer and external engineers and management on the most complex problems.
Prioritize workload and advance technical problems where appropriate to the next level of expertise.
Effective time management skills.
Escalate calls to the appropriate level, in a timely manner.
Ability to learn and integrate new technologies in a fast-paced environment.
Highly developed troubleshooting skills.
Work on weekends /holidays as per the shift roster from time to time.
Hands-on and remote troubleshooting experience with server and storage products, hardware and software, system level troubleshooting skills and or system administration skills (Solaris, Windows, Linux, etc.)
Technical expertise:
At least 4 years of working experience and expertise in the following areas:
Storage:
Storage concepts (RAID) topologies, SAN, NAS and Storage protocols - Fibre Channel, SCSI, serial attached SCSI (SAS), Infiniband, SATA.
Experience in Troubleshooting NAS and SAN issues.(such as performance, mapping, multiple drive failures, firmware etc).
File System concepts.(ZFS, zpool, UFS, file permissions..) preferred.
Storage product certification is an advantage.
Cloud Storage concepts.
Network:
Good understanding of Network concepts, and topologies.
Experience preferred with TCP/IP Protocols, Ethernet, routing, aggregation, virtualization,NFS,CIFS,Samba, Naming Services, LDAP,DNS, Network Security.
Experience preferred with diagnostic tools such has traceroute, packet analyzers.
CCNA , Network Certification is an advantage.
Operating Systems:
Solaris (preferred), Unix, Windows, Linux.
Solaris (Networking, Security) certification is an advantage.
Desirable:
Knowledge of ZFS Storage Appliance hardware architecture and ZFS File system.
Knowledge of Solaris internals and concepts, such as traps, interrupts, locking mechanisms, scheduling and memory management.
Ability to write and understand shell script and c-code.
Soft Skills:
Skills in troubleshooting, and problem resolution.
Good customer interaction and organizational skills.
Good verbal and written English Language communication skills.
Career Level - IC2
Responsibilities
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
About Us
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When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer