Job Information
Volvo Group Senior Product Specialist (Technical Support Engineer) in Hagerstown, Maryland
Senior Product Specialist (Technical Support Engineer)
Location:
Greensboro, NC, US, 27409Hagerstown, MD, US, 21742
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As a Senior Product Specialist within the Technical Services department, you will lead vehicle product quality issue investigations that demand the highest levels of product knowledge, problem solving, and service attitude to serve our customers & field service network. You will lead engineering-level diagnosis & repair support guiding workshop mechanics for truck uptime, as well as root cause understanding to support product quality solving processes.
Responsibilities Include:
Contribute to Quality objectives supporting the NA market & Mack globally to maximize vehicle uptime, minimize warranty cost, and maximize customer satisfaction: early detection of customer quality issues, first-time-right repair guidance, diagnostic robustness
Provide technical service for vehicle product quality issues (hardware, electrical, software) with engineering expertise, advanced diagnostics, and analysis tools. Work closely with Volvo field service network as a technical resource to provide remote and/or on-site vehicle technical investigations to resolve customer vehicle problems. Convert product knowledge gained through analysis and field investigations into knowledge shared within Volvo to influence our designs, and workshop experience.
Initiate & lead technical problem definition investigations and root cause analysis of complex field product issues. Lead technical investigations through “real time” & “hands-on” product technical problem solving using engineering tools. Engage component & system experts to define the product problem, cause, & recommended solutions.
Your future team
Volvo Group is on a mission to drive prosperity through transport and infrastructure solutions, all within the boundaries of what the planet can cope with. We are in the forefront of technology working with innovative solutions in areas like electrification, renewable fuels engines, connectivity & services - all to make our customers win.
Product quality, uptime & customer satisfaction are fundamental factors to make our customers successful. Quality & Customer Satisfaction (Q&CS) Technical Services (TS) team within Group Trucks Technology has the responsibility to lead technical support of Volvo Group NA Trucks and for Mack globally through technical knowledge, problem solving, & service mindset. We investigate vehicle field quality issues delivering professional support and communication between the Brand aftermarket support network & Product Development organizations. We contribute to customer satisfaction directly through our field and aftermarket expertise.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Experienced product leader with a good understanding of the Volvo Group’s different products, services and business areas.
A Strong technical foundation.
Appreciation for structure while also enjoying the ever-changing dynamics around technical support in the field environment.
Collaboration and effectiveness working across organizational borders.
Efficient and confident communication skills.
Passion for problem solving and improving the customer experience.
Drive to go to work to make a difference every day!
Requirements
Bachelor of Science degree in Engineering or a related technical field
5+ years of experience in automotive related or technical industry, preferably in Engineering or Service
Ability to travel 15-20%, sometimes with short notice.
Preferred
Experience and knowledge in Workshop hands-on experience, Truck system interactions/interfaces, CAN troubleshooting, Datalogging & analysis
Data acquisition tool skills: Deweysoft, CANalyzer, VECTOR, ATI Vision
Commercial Driver’s License (CDL)
What’s in it for you?
We offer a comprehensive total rewards package, including but not limited to:
Competitive base salary + company bonus pay structure
Medical, dental, vision, disability, life insurance, and others
401(k) with employer match, plus additional company contribution
Generous Employee Time Off, additional company holidays and volunteering hours
Onsite facilities and activities that make everyday living easier, including a cafeteria, fitness center, health services, and more
In addition to the above, you will also enjoy:
A culture with a passion for Diversity, Equity, and Inclusion for all
An organization that prioritizes employees’ health and well-being
Volvo Group University for professional and personal development
A global organization with expansive career growth opportunities
Modern workspaces that allow agility and collaboration
Competency development through established competence-based career pathing.
Multiple automotive electric charging stations
Bike racks, walking paths, outdoor dining/seating
Employee discounts and perks
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $82,575 - $115-605, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
Ready for the next move?
If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Apply today. We look forward to reviewing your application!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you’ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.
Job Category: Engineering
Organization: Group Trucks Technology
Travel Required: Occasional Travel
Requisition ID: 16611
View All Jobs (https://jobs.volvogroup.com/?locale=en_US)
Do we share the same aspirations?
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
Nearest Major Market: Greensboro