Job Information
Fedcap Administrative Specialist in Hamilton, Ontario
We're Hiring at Fedcap Canada. Join us as an Administrative Specialist!
Salary/Wage: $47k (CAD) to $60k (CAD).
Fedcap Canada is excited to play an integral part in the transformation of Ontario’s Employment Services system in its role as the Service System Manager for multiple catchment areas. Fedcap Canada employees will work in partnership with service partners focused on providing tailored support for unemployed people, including those with disabilities, on their journey towards employment and into sustainable work. Our goals are to enhance local capacity while amplifying the good work and best practices already underway.
Position Summary:
The primary purpose of this position is to provide reception, administrative, and operational support to the Fedcap Canada Departments in conducting the business of the organization. As a receptionist, you will be the first point of contact for our organization. Our receptionist’s duties include offering administrative support across the business, in addition to welcoming guests, job seekers, and partners and greeting people who visit the office. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Essential Job Functions:
Provide excellent customer service to a diverse group of clients. Maintain a patient and positive attitude as the first point of contact.
Assess client needs and connect with appropriate services or referrals to external organizations.
Works within established operational procedures to deliver objectives and perform consistently against service level agreements (SLAs).
Ensure processes are followed for the management of information so all data is accurately captured and stored in accordance with data protection requirements.
Prioritize and track internal and external assignments of the departments to ensure the efficient operation of work within the organization and with key administrative functions across the management teams, including ensuring timely completion of work, and assignments from the departments and team members.
Extract specified information from documents or add appropriate standard coding and attachments to documents to support an administrative process.
Participates in special projects and initiatives and performs special assignments.
Use a variety of computer applications to produce complex reports and documents, which may include charts and graphics, for presentation to external partners, the public, government agencies, and officials.
Coordinate with internal and external staff agencies for daily administrative operations.
Provide operations support and documentation support for Managers across the business.
Work collaboratively with other departments to help solve project issues.
Determine the administration issues and resolve them for smooth office operations.
Ensure processes are followed for the management of information so all data is accurately captured and stored in accordance with data protection requirements.
Education and Experience:
Bachelor’s or associate degree from an accredited college or university preferred.
Two or more years of full-time administrative support experience or an equivalent combination of related education and experience.
Previous experience in a reception-type role, greeting customers and clients.
Bilingual French-Canadian a plus.
Fedcap Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws.
Fedcap Canada warmly welcomes people with disabilities to join our diverse team and seeks to ensure an accessible hiring process as per the AODA Employment Standard. Please let the recruiter know if you require any accommodations, including but not limited to documents in accessible formats or accommodations during interviews.