Job Information
Commonwealth of Pennsylvania Clerical Assistant 3 in Harrisburg, Pennsylvania
Reference #: 4621155 THE POSITION This is your chance to shine and bring your organizational talents to a vibrant workplace! If you thrive on researching and fixing discrepancies in driver license records, this Clerical Assistant 3 position at the Department of Transportation (DOT) could be the perfect fit for you. In this position, you will provide prompt and high-quality customer service to various driver license centers for multiple organizations. Join us in making a difference by ensuring accuracy and efficiency in our licensing processes!
DESCRIPTION OF WORK Your role is deemed operationally essential. In this capacity, you will deliver prompt and high-quality customer service to various stakeholders, including driver license centers, Clerk of Courts, district justices, state and federal enforcement agencies, the general public, and other areas within the Department of Transportation (DOT). Your responsibilities will involve addressing discrepancies and concerns related to driver licenses, including those from foreign jurisdictions.
You will be tasked with analyzing complex situations by examining records and utilizing your understanding of the Pennsylvania Vehicle Code, Crimes Code, and the Dangerous Drug Act to reach resolutions and rectify issues in customer driver license records. Furthermore, collaboration with all DOT divisions, including the Risk Management Office, will be essential in identifying potential fraud cases, victims of identity theft, and any inconsistencies, with the aim of forwarding relevant documentation to the Discrepancy Unit for further investigation.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training. Additional Requirements: You must be able to perform essential job functions.
Legal Requirements:
This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodat ons due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.