Job Information
Commonwealth of Pennsylvania Clerical Assistant 3 in Harrisburg, Pennsylvania
Reference #: 4576715 THE POSITION Are you ready to elevate your career in customer service? The Department of Transportation is seeking a Clerical Assistant 3 for the Bureau of Motor Vehicles. You will handle various tasks such as responding to inquiries, investigating discrepancies, making corrections, and providing information to external customers, partners, contractors, and internal Department of Transportation staff. Do not miss out on this chance to be part of a dynamic team and contribute to the Department of Transportation's mission to provide quality services. Take the next step on your professional path today!
DESCRIPTION OF WORK In this role, your main goal will be to ensure the accuracy of vehicle records and meet the customer service expectations of those who reach out to the unit. This will involve independently writing and issuing letters to customers, addressing topics such as PA Vehicle Code requirements, PennDOT programs, and vehicle titling and registration requirements. The letters you create will include original, restricted form, and modified form letters, and you may also need to develop new form letters or modify existing ones as necessary.
Additionally, you will be expected to handle customer responses to correspondence, which may involve processing transactions on vehicle records, following up with further correspondence, or referring customers to other PennDOT work units or Commonwealth agencies for additional action. This position requires a high level of attention to detail and the ability to effectively communicate with a diverse range of customers and partners.
Interested in learning more? Additional details regarding this position can be found in theposition description.
Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
Additional Requirements: You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is n equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.