Shire Jobs

Reference #: 4597386 THE POSITION Are you someone who is highly motivated and passionate about providing customer satisfaction? If so, PennDOT's Driver and Vehicle Services' (DVS) customer care center is currently seeking a Customer Care Representative. In your role as a Customer Service Representative, you will be responsible for providing responses to a wide range of inquiries regarding the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), Bureau of REAL ID (BRI), and select other areas of PennDOT. Join our team today and make a difference in customer care! DESCRIPTION OF WORK In this role, you will analyze and clarify complex information across various tasks using provided resources and available systems. Your responsibilities will require you to make independent judgments and decisions regarding the appropriate processing of information, ensuring confidentiality and adherence to established policies, procedures, and regulations. It is crucial to exercise discretion and judgment when providing information to avoid any potential misunderstandings or misuse. Additionally, your main objective will be to prioritize customer satisfaction by actively listening to their needs and asking relevant questions to address them effectively.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 80 hours bi-weekly Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.

Additional Requirements: You must be willing and able to travel to Harrisburg for a minimum of 4 weeks for training and orientation. You must be able to perform essential job functions.

Preferred Qualifications (not required): Experience using a PC or laptop Experience using Microsoft computer applications such as Word, Excel, and Outlook Experience effectively communicating orally and in writing Experience working in a call center Experience with customer service Bilingual Legal Requirements:

This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabili ies or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.