Job Information
TransCore LP Customer Service Lead - CUSTO001702 in Harrisburg, Pennsylvania
Customer Service Lead - CUSTO001702
DESCRIPTION/RESPONSIBILITIES: TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Lead to join our Toll By Plate Department in Harrisburg, Pennsylvania.
Job Summary: The Customer Service Lead position will provide assistance with various revenue collection efforts within the Toll By Plate Department in our Customer Service Center. This is a full time position working Monday through Friday, as scheduled between 7:30a and 6:00p.
Essential Duties and Responsibilities include but are not limited to the following: * Compile data for revenue collection efforts * Research individuals/companies with multiple accounts that aggregately have a significant outstanding balance * Assist the Financial Analysts with compliance and fraudulent account maintenance tasks * Work with the Toll Enforcement Supervisors and Staff as needed, including processing appeals, performing image review, handling inbound telephone calls, and administering payment plans.
Required Skills and Experience: * Strong communication skills * Research ability * Excellent attention to detail * Regular attendance * Proficiency with Excel and Word software
Desired Skills: * Ability to manage multiple priorities and easily adapt to change * Look for ways to improve effectiveness by implementing new ideas and more efficient approaches * Work on projects as an individual or part of a team * Ability to work independently with minimal supervision
Education: * High school diploma or equivalent required
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity