Job Information
The Walt Disney Company Character Manager in Hartford, Connecticut
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As Character Manager, you will manage the entire daily onboard operation of the World Famous Disney Characters including appearances, events, and programs. You will lead a team of performers in compliance with the Character Programs and Development standards to ensure the Character Brand, integrity and use.
You will report to the Assistant Cruise Director
Level: Officer
Responsibilities :
Provide leadership, coaching, and recognition for all direct reports
Provide feedback, coaching and discipline for all direct reports including, but not limited to mid and end of contract reviews
Ensure the Character Brand, integrity and use with all Character events, activities, photo shoots, and special events
Uphold the 5 keys by focusing on Safety, Courtesy, Show, Inclusion and Efficiency
Partner with Entertainment Leadership Teams Shoreside on brand concerns, height ranges, training, performer schedules and show quality issues
Act as the Shipboard main contact for Character recovery
Communicate with all departments involved with Character events
Educate internal departments on Character integrity
Build and communicate Character Ticketing Grids for Bookable Events
Monitor Guest Satisfaction Measurement scores and propose opportunities for improvement
Positively motivate teams in a fast-paced and fluid environment
Perform Stage Management responsibilities when necessary including operational decisions in altered performance environments
Basic Qualifications :
Minimum three to five years leadership experience in Entertainment operations within the last five years
Previous Disney Entertainment Operations experience working as a Character Performer, Character Manager or Entertainment Manager within the Disney Company
University degree or related course work associated with recreation, education, entertainment, or a related field of study desirable
Experience leading and motivating a team while organizing and prioritizing the team's goals.
Previous performance experience beneficial
Additional Information :
This is a SHIPBOARD role.
Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option
You must:
Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
Your Responsibilities:
Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes
** Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Job ID: 1250829BR
Location: United States
Job Posting Company: "Disney Cruise Line"
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.