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Wheeler Clinic Client Care Coordinator in Hartford, Connecticut

Client Care Coordinator

Hartford, CT, USA Req #1390

Monday, February 12, 2024

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.


The Client Care Coordinator supports client engagement and serves as a liaison between the agency and the Department of Correction (DOC) or CSSD referral source ensuring accurate and timely communication. This position provides timely and accurate completion of all DOC or CSSD-related correspondence, reporting and data entry as required by program, and may maintain data in CDCS as required. The Client Care Coordinator also assists uninsured clients in applying for Medicaid and assists in the eligibility process as required by program.


High School diploma with 2 year of progressively responsibly work experience is required. Bachelors degree preferred.

Hourly Rate: $18.50


Hartford, CT


Full time


Wheeler Clinic offers access to a comprehensive array of benefits, including:

  • For Good Health

  • Anthem Medical, Prescription, Dental and Vision insurance

  • Health Savings Account (HSA), with company contribution

  • Wellness Programs

  • Free annual flu shots

  • For a Secure Future

  • Company paid Life and AD&D insurance

  • For Retirement

  • 403(b) Plan, with clinic contributions for eligible employees

  • For Career Advancement

  • Education Reimbursement Program

  • Training and development opportunities

  • For Work Life Balance

  • Generous paid time off, including vacation, sick and personal leave

    -15 days vacation -8 sick days -2 personal days -2 floating holidays starting January 1st -9 paid company holidays
  • Employee Assistance Program (EAP)- Free and confidential counseling

  • Employee discounts on cell phone services


    Serves as liaison between the program and the DOC or CSSD referral source, point of contact for the referral source and provides information as requested.

    Coordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients.

    Provides outreach and support to the difficult-to-engage clients by facilitating an orientation session if required by program and has ongoing communication with clients and their referral sources.

    Greets clients in a professional manner, providing clear explanation of program guidelines, and provides other assistance, as needed, to support client accountability.

    If program specified, greets uninsured clients in a professional manner, providing clear explanation of CSSD funds for services per contract and Medicaid application process, and provides other assistance as needed.

    Maintains accountability to ensure administrative functions and daily procedures are prioritized. Performs complex and routine administrative duties including but not limited to copying, mailing, filing, faxing and processes and follows up on various results as needed.

    If program specified, provides timely and accurate complex data entry to maintain CDCS system, adhering to contract guidelines.

    If program specified, tracks Medicaid application process via CSSD Reporting system as required by program.

    If program specified, manages data timeliness and accuracy on an ongoing basis.

    Communicates in a positive and effective manner with clients, staff and referral sources, assessing the needs of each and triaging calls if necessary.

    Provides timely and accurate reporting (e.g., court reports, monthly reports, status updates and tox results, as applicable) and ensures all written correspondence with DOC or CSSD meet timeliness standards, contain accurate information and meet other contract requirements.

    Obtains and verifies releases to maintain timely communication with referral sources Attends team meetings and participates in client centered, strengths based presentations/discussions.

    Coordinates with Program Manager in facilitating all state and funder requirements.

    Fosters positive, professional relationships with referral sources. Attends meetings with referral sources as requested.

    Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Other details

  • Pay Type Hourly

  • Hiring Rate $18.50

  • Required Education High School

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  • Hartford, CT, USA