Job Information
American Express Manager - Digital Product Management in Haryana, India
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
The role is an integral part of EDDS and supports Customer 360, an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights and linkages. This is fundamentally reshaping our ecosystem and the way we engage with our customers by leveraging industry leading Amex data assets, next-gen machine learning algorithms and Big Data environment.
We are seeking an experienced data science professional and problem-solver to serve as Manager- Product, C360 . Key responsibilities for this role would be providing analytical support to improve data quality and accuracy of customer data, serving all the analytics needs for C360. Part of this role will be to work with platform owners for deployment of analytical solutions to improve customer data in Customer 360, enrich data and enhance accuracy to drive Amex economics in various areas – marketing, new accounts acquisition and onboarding, risk management, customer servicing, customer management, credit & collections etc.
Job Responsibilities
Product analytics support to improve accuracy of customer data in Customer 360.
Create arbitration system across different data systems to store latest and greatest data in customer 360.
E2E ownership of analytical needs for the product
Ensure adherence and compliance to data quality standards
Monitor performance and quality control plans to identify any gaps, find solutions to elevate data quality and performance at product level.
Provide thought leadership to product owners and tech leads on platform architecture to ensure seamless deployment of data science solutions
Partner with product owners and tech leads to deploy data science solutions in an Agile environment
Maintain an external lens to inform decisions and business strategies
Lead new initiatives, prepare project plans and other supporting information.
Lead, mentor and build a high performing and highly engaged team with diverse talent
Contribute to hiring top talent for the team and for EDDS
Qualification Requirements:
5 years of experience in development and deployment of data science solutions
Bachelor’s or Master’s degree in Information Technology, Computer Science, Information security, Mathematics, Statistics, or any other relevant qualification
Leadership experience in leading/creating high performing teams with diverse skills
Experience with Data products and data analytics.
Experience with delivering business solutions across a variety of platforms and technologies such as Big Data, Pyspark, Hive, Scala, Python
Experience with applying rigorous solution-oriented analyses to deliver scalable solutions in the product space
Exposure to implementation of complex data products
Strong program management, analytical & problem-solving skills
Ability to think abstractly and deal with ambiguous/under-defined problems
Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Product
Primary Location: India-Haryana-Gurugram
Schedule Full-time
Req ID: 24011977