Job Information
American Express Senior Business Systems Analyst in Haryana, India
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The MIS and Analytics team within the Global Services Group (GSG) provides support and valuable insights to our customers. The Conduct Risk team within GSG Control Management (formerly Operational Excellence) was established to ensure there are proactive controls and monitoring in place to preserve the AMEX brand and deliver the world’s best Customer experience every day. This team leverages internal systems and capabilities to monitor for conduct risk and internal fraud across the GSG business.
How will you make an impact in this role?
Quickly understanding new business units, departments, and processes
Quickly familiarizing self with table structures and data elements
Querying IDN, Cornerstone, and other data sources utilizing SQL, HQL, and other languages
Helping analyze queried data for trends and outliers
Creating logic to systematically flag outliers and exceptions
Creating reporting to display outliers and exceptions in a user friendly format
Minimum Qualifications
Experience in utilizing SQL, HQL, and other programming languages
Strong quantitative, data visualization, and reporting skills
Ability to quickly learn and analyze new data sets, new processes, and new metrics
Entrepreneurial, resourceful, and innovative, with the ability to look at new ways to solve old problems
Strong attention to detail
Self-starter with a strong affinity for driving change
Demonstrated decision-making skill and ability
Demonstrated thought leadership skills and ability to develop winning strategies
Ability to maintain composure and work effectively under pressure and with changing or competing priorities
Preferred Qualifications
Experience working in Customer Engagement Network, Commercial Servicing Network, Fraud Servicing, Credit Servicing, TLS or New Accounts
Experience working in contact center environment, with knowledge of associated metrics and incentives
Familiarity with call recording platforms (NICE, Nexidia, etc.) and associated data
Experience in Advanced Analytics or Using Statistical techniques to identify patterns or trends in data.
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Data Mgmt and Analytics
Primary Location: India-Haryana-Gurugram
Schedule Full-time
Req ID: 24021213