Shire Jobs

This position is full time and requires you to be on site from 8:00am - 5:00pm, Monday thru Friday. Some overtime, including weekends, may be required. Duties will include, but are not limited to assist Account Managers in Service Department with the following duties. Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Actively listening to customer needs and inquiries to determine appropriate service actions. Coordinate, schedule and dispatch service calls. Managing database. Efficiently and correctly corresponding with third-party providers. Resolving customer issues, concerns. Informing customers of any anticipated delays and any additional information needed. Able to meet deadlines. Review vendor quotes and proposals. Performing other duties as assigned. Permanent Account Coordinators are required, but not guaranteed, to participate in On Call Rotation. This position will warrant a friendly, outgoing, positive and professional manner with excellent written / verbal communication skills. We require experience with Outlook, Word, Excel (Microsoft Office), Internet Explorer. Training is provided on in-house software. Individual must be highly organized, resourceful and results oriented, with the desire and ability to take the initiative and multitask on a fast-paced service-oriented environment that is focused on growth. Our expectation is that you are career oriented and should be interested in furthering your professional development in our field. Benefits: We offer a competitive salary. PTO and a generous benefit package which includes: Medical Insurance paid at 50% employer/employee. Family/dependent medical insurance is available. We offer company paid STD, LTD, Life AD&D insurance, dental and vision plans. We also offer 5 optional voluntary life benefits, as well as a FSA. You will be eligible to participate in our generous 401(k) plan that includes discretionary profit sharing, after six months of consecutive employment.