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Robert Half International Help Desk Analyst I in Hawthorne, California

Description

Do you excel at coming up with creative solutions to technical issues? Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Restaurants & Catering field. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. Located in Hawthorne, California, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role.

Major responsibilities

  • Resolve technical help tickets submitted via phone, email, and walk-ups

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally

*FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST I POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO CHELSEA.CUA@RHT.COM **

Requirements

TOP MUST HAVES:

  • Ability to simplify complex problems and build solutions

  • Proven knowledge of Ticketing System

  • Solid understanding of POS (point of sale)

  • Basic Network Troubleshooting experience required

  • Network Troubleshooting experience

  • Strong familiarity with Basic Troubleshooting

  • Hardware Troubleshooting experience preferred

  • IT support ticketing system experience desired

  • Working knowledge of user administration and bug fixing in a client server environment

  • Understanding of basic networking concepts

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

*FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST I POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO CHELSEA.CUA@RHT.COM **

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $20.90 - $24.20 / Hourly

Location: Hawthorne, CA

Date Posted: November 21, 2020

Employment Type: Temporary

Job Reference: 00320-9502768706

Staffing Area: Technology u0026 IT

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