Job Information
IHG Spa Therapist - InterContinental Hayman Island Resort in Hayman Island, Australia
About us
We are offering you an experience of a life time!
Enjoy the beauty of island life whilst you work, live, and explore Hayman Island and the beautiful Whitsundays.
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
Your day to day
As a Spa Therapist on Hayman Island, you will welcome each of our guest’s unique beauty by delivering a high-end spa journey. Our five-star facilities will see you assisting our guests in a variety of luxurious experiences including body massages and skin care services with our exotic range of products.
Greet and welcome guests in an upbeat, friendly manner in accordance to IHG brand standards
Perform all Spa reception duties and ensure guest queries and requests are handled effectively and efficiently.
Attend frequent meetings and training to keep service skills and product knowledge up to date
Perform up to 5 massage treatments per shift
Carry out your treatments with a passion for caring for others
Exceed guest expectations by going above and beyond
Be focused on attention to detail and anticipate guest needs
Be knowledgeable of the hotel and be able to make informative recommendations to guests throughout their stay.
Always provide a 5-star spa journey and ensure the highest level of service and satisfaction is provided
Accurately schedule, confirm, update, and cancel spa appointments
Explain in detail spa treatment menu and packages to guests knowledgeably and confidently
Rebook and upsell treatments as well as enthusiastically advise guests on home care regimens
Maintain the quality of service and overall appearance of reception, locker areas, relaxation lounge, Spa Oasis, and treatment rooms
Meet Spa KPI’s
Thrive in a team environment
What we need from you
We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations. Ideally you will have:
Diploma in Beauty Therapy
Previous experience as a spa therapist within a Resort/Hotel environment
Experienced and confident in delivering massage and facial treatments
Previous training in Elemis is preferred
Excellent attention to detail, as well as impeccable grooming and presentation
Ambition to grow your career
Motivated, driven and energized in a team environment
Great problem-solving skills and a can-do attitude
What we offer
Regular rotating shifts
Paid orientation and training
Excellent colleague facilities including a dedicated pool, gym, bar, dining program, extensive health & wellness activities program and private staff beach
The opportunity to meet like-minded people and make life-time friendships
Ongoing training and development opportunities with coaching and mentoring by industry experts in a five-star luxury setting
A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties
If this opportunity seems perfect for you, we would love to hear from you.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.