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Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role and Responsibilities

Are you passionate about helping customers overcome challenges and achieve success? Do you enjoy staying up to date on the latest technologies and sharing your expertise with others? We're seeking talented Technical Support Engineers to join our team at IBM Software Support Organization. As a key member of our organization, you'll have the opportunity to make a meaningful impact by providing top-notch Software support to our customers. As an IBM Software Technical Support Engineer, you'll be responsible for: * Respond promptly to cases and collaborate with a global team of experts to deliver effective solutions * Work closely with Engineering and Operations teams to resolve complex issues, ensuring seamless escalation processes * Develop and maintain strong, long-term relationships with customers, understanding their needs and concerns * Collaborating with Solution Architects, Product Management, and Engineering teams to improve solutions and drive innovation * Conduct diagnostics and performance optimization, analyze incidents and recommend solutions, transfer product knowledge to customers But that's not all! As a Technical Support Engineer at IBM Software, you'll also have the opportunity to: * Enhance your technical skills through ongoing training and development programs * Share best practices with colleagues and contribute to knowledge sharing initiatives * Contribute to the evolution of our software solutions by providing customer insights and feedback

Required Technical and Professional Expertise

• Passion for customer care and customer satisfaction. * A successful track record in developing and managing customer relationships. * Knowledge in Windows/Linux operating systems * Knowledge in Managing Client Expectations/Satisfaction * Knowledge in Problem Determination/Resolution

Preferred Technical and Professional Expertise

• Knowledge in shell scripting, and SQL * Knowledge of a programming language such as Java, C/C++ * Knowledge of networking concepts * Knowledge in shell scripting, and SQL * Knowledge or Experience of a programming language such as Java, Python, C/C++, mobile programming and react * Familiar with containerization software such as Docker and Kubernetes * Familiar with Cloud native technologies * Familiar with Software networking

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.