Job Information
Fujitsu Wireless Support Engineer in Heredia, Costa Rica
Accountabilities
Understand network issues and applications
Able to troubleshoot via telephone or any other video conference tool with customer engineers
Must have customer service soft skills
Perform hardware baseline configurations verification
Execute validation scripts on alarmed hardware
Perform health check on all the hardware and software components
Perform troubleshooting steps on customer network issue.
Qualifications
Required
Provide in-depth technical log analysis, check network configuration, and support customer as needed
General understanding Wireless Cellular/Mobile Technology
General understanding of standard networking protocols
Strong written and verbal communication skills
Ability to provide 24/7 support as needed for commercial Network outages and network performance issues
Strong and detailed analytical abilities and technical writing skills
Strong interpersonal skills and experience working with cross-functional teams
Desired
Understanding of 4G or 5G network architecture
Some experience with RF developments
Requisition ID : 25597