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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Network Services has a vision to provide the network for the world’s workloads. We have made deep investments over the years to ensure that AWS has the networking capabilities required to run any workload in the cloud with availability, global coverage, and manageability. By joining the Network Services team, you will be a part of supplying the best and most consistent high performance for the broadest set of feature-rich applications. You will be at the forefront of delivering customer applications and content securely anywhere in the world.

AWS Network Services is looking for an experienced leader in our AWS Direct Connect organization to help us define product strategy and accelerate adoption of our services in the cloud. We are looking for a leader with strong technical and communication skills to drive product management across AWS Direct Connect’s offerings. As a Senior Product Manager - Technical (PMT) you will be responsible for managing the lifecycle of a product and be the voice of that product’s customer. You will own the roadmap, reporting and manage the business needs of the product. With AWS Network Services, you will be able to see and feel the impact of your work on your customers.

We’re looking for a PMT-ES that’s passionate about solving customer problems and has demonstrated success in turning ambiguous customer needs into successful products. Candidates will be comfortable working closely with and across agile teams. This is a high visibility, high impact role that will interact with all levels of AWS leadership. The right person is naturally customer centric and thrives in a fast-paced environment that requires strong technical and business judgment and solid communication skills. This role is for someone with a proven ability to execute both strategically and tactically.

Key job responsibilities

In this role you will bring deep networking background, software expertise, customer obsession, and prior knowledge of managing large scope customer projects. You will build a trusted relationship with an AWS customers by working directly with their key stakeholders, along with direct connect service teams, and other AWS engineering service teams. You are expected to work end-to-end across all teams to ensure the timely delivery of all the capacity needs of this customer. The most important attributes are the Product/Program Management skills: working through ambiguity, the ability to remove obstacles, identify and manage risk, ownership, networking concepts, BGP, L3, and evaluation of alternatives, communicating and escalating to leadership and across teams. This is a fast-paced environment where timely mechanisms and effective prioritization will be key to ensuring that committed customer dates stay on track. Therefore, being able to quickly analyze capacity requests, engage key stakeholders, define timelines, establish consistent communication and deliver deep dives/customer asks, are paramount to this role.

• Responsible for defining customer focused business strategy and tracking goals with AWS leadership. As a Senior Product Manager - Technical (PMT) you will be responsible for managing the lifecycle of a product delivery and being the voice of customer

• Work closely with commercial teams within the customer's organization to understand growth projections for AWS and Direct Connect, engage key stakeholders for delivery timelines and closely track delivery of these commitments

• Lead technical trainings, design reviews and engineering workshops for customers and engage engineering as and when necessary

• Lead weekly cadence with engineering teams within customer’s organization to understand their complex technical requirements and closely track delivery of these requirements. You will track customer program schedules, priorities and conduct risk management for customer commitments.

• Work closely with engineering teams and internal key stakeholders to drive customer priorities to completion.

• Partner with Finance teams to understand any changes to pricing/offering and its impact to business.

About the team

The AWS Direct Connect (DX) team delivers solutions that make it easy for customers to establish a dedicated network connection from their premises to the AWS cloud. These connections help reduce network costs, increase bandwidth throughput, increase security, and provide a more consistent network experience than internet-based connections. AWS Direct Connect is currently available in more than 130+ locations, which span nearly 84 cities in 42 different countries

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting https://www.amazon.jobs/en/disability/us.

Mentorship and Career growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA | Seattle, WA, USA

Basic Qualifications

• BS degree in computer science, information systems or business

• 5+ years of working as a Technical Product Manager experience

• 5+ years of technical (software development, network development, IT, other related) experience

• Experience in taking a product from conception & definition phase through engineering design and taking it to market

• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

• Master's degree in a quantitative/technical field such as computer science, engineering, statistics

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

• Experience working within teams delivering software products and features using agile methodologies

• Demonstrated success translating complex qualitative and quantitative customer feedback into successful products, features and solutions.

• Ability to manage timelines for associates' software & services, including the launch of new releases and marketing of the product

• Full-stack technical acumen, including a solid understanding of distributed systems architectures, and the ability to apply this technical knowledge to ensure the quality, performance, and scalability.

• Experience advising engineering leadership to influence internal and external engineering roadmap priorities.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $236,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.