Shire Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11968406

Aspire is seeking a dynamic Program Admissions Specialist to be the primary contact for individuals seeking our services and to manage the intake and onboarding process. This pivotal role ensures a smooth transition into our programs by delegating tasks and maintaining continuous progress. Responsibilities include acting as a liaison between state case management organizations and Aspire personnel, providing consistent communication, screening referral packets, coordinating with external care providers and families, completing funding documentation, and project managing the entire intake process. The Specialist will be available across our Academy North (Waukegan), Academy South (Hillside), and Shannon Center (Hillside) locations at least three days a week.

We offer:

Salary \$50,000 per year

Sign-on bonus of \$3,000(Paid out in two installments)

Referral bonuses

Paid training

Retirement plan with matching contributions

Health and insurance benefits

Paid time off benefits

And more!(see benefits list below)

Position Summary:

The Program Admissions Specialist serves as the primary contact for people seeking Aspires services and the project manager of the intake and onboarding process. The role is pivotal in driving the intake and orientation process, ensuring a smooth transition into our programs and services by delegating onboarding tasks, and following up to ensure continuous progress. The responsibilities include acting as a liaison between state case management organizations and Aspire personnel, including Pre-Admission Screening (PAS) agencies, Individual Service and Support Advocacy (ISSA) agencies, Individual Service Coordination (ISC) workers, and Division of Rehabilitation Services (DRS) workers. The responsibilities also include providing regular and consistent communication, screening referral packets, coordinating with external care providers and families, completing and submitting preliminary funding documentation, and project managing the intake process from start to finish, delegating tasks to those appropriate. The Program Admissions Specialist needs to be available to team members and potential Aspire service and support recipients across our geographies, which requires at least three days a week in our Academy North (Waukegan), Academy South (Hillside), and Shannon Center (Hillside).

Position Responsibilities:

The following represents the primary position responsibilities, but other related duties may be assigned to meet the organization\'s needs.

Intake and Onboarding Coordination:

• Project manages the referral intake process, including conducting initial screenings, gathering relevant information, delegating tasks, and following up to keep the process moving appropriately.

Collaboration and Communication:

• Liaise with external and internal care providers, families, and other stakeholders to ensure seamless coordination of services. Maintain open lines of communication to provide updates on progress, milestones, and next steps, as well as address any concerns or questions throughout the intake and orientation process.

Documentation and Record-Keeping:

• Maintain accurate records of intake assessments, orientation sessions, and client interactions. Ensure compliance with all relevant policies, procedures, and regulations.
• Complete and submit funding documentation for prospective Aspire service and support recipients.

Quality Improvement Reporting:

• Establish quality standards and performance metrics to evaluate the effectiveness of the intake and onboarding process.
• Monitor and assess key performance indicators (KPIs) to ensure complia ce with standards and identify opportunities for improvement.
• Prepare and present status reports, dashboards, and presentations to senior management as needed.

Risk Mitigation:

• Engage with prospective Aspire service and support recipients to understand their needs, challenges, and preferences.
• Build rapport and establish relationships to foster trust and credibility with all prospective Aspire service and support recipients.

Process Improvement:

Analyze existing intake and onboarding processes to identify areas for improvement and optimization.

Develop and implement strategies to streamline workflows, enhance efficie