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Summary The employee will serve as the Quality Assurance Specialist in the Operations Division at the Edward Hines Jr. VA Hospital in Hines, IL. The employee is primarily responsible for providing direct daily production quality control monitoring and warehouse supply oversight. Responsibilities THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Duties include, but may not be limited to the following: Monitoring the workflow of products and supplies received. Performing routine reviews of the automated supply procurement and inventory management systems. Monitoring supply procurement and inventory management systems for quality deviations or errors. Carrying out recurring inspection procedures to ensure daily warehousing activities are accurate and efficient. Screening inbound and outbound warehouse orders to verify order fulfillment correctness. Developing and implementing policies that ensure audit compliance. Scheduling, facilitating and reviewing periodic inventories to ensure on-hand product levels are accurate. Collecting data through process audits for analyzing and investigating adverse quality trends to initiate corrective action in a warehousing environment. Conducting research to determine the reason for overdue shipments, quantity overages or shortages and wrong items received. Preparing and presenting written analysis of quality assurance activities. Working with team leaders and section supervisors to resolve inventory and supply chain quality concerns. Handling conflicts and problems dealing with the customer constructively and appropriately. Utilizing software and computer applications to maintain and update QA reports. Performing other related duties as assigned. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience equivalent to the GS-7 level in the Federal service. This experience must have equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. Specialized experience includes: a practical knowledge in monitoring, controlling, or maintaining the quality of products or services in quality assurance, procurement, inspection, production, or related areas. Examples include: reviewing production activities and capabilities in light of contract quality requirements; reviewing written quality or inspection procedures for adequacy and evaluating the implementation and effectiveness of quality/inspection systems, including sampling plans; analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system; verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance; identifying inadequacies and requesting corrective action; computing data, summarizing results and preparing reports or charts depicting pertinent relationships using statistical methods; investigating customer complaints and deficiency reports and providing identification of causes to appropriate authorities; reading, interpreting and applying technical data such as blueprints, engineering drawings, product specifications or technical manuals; reviewing and evaluating supply systems operations and procedures through periodic audits and surveillance inspections. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Applicants must possess a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. This education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. (TRANSCRIPT REQUIRED) OR COMBINATION OF EDUCATION AND EXPERIENCE: Possess equivalent combinations of education and specialized experience (as described above) to meet the requirements. NOTE: Only graduate education beyond the first year may be used to qualify. (TRANSCRIPT REQUIRED) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Analysis and Problem Solving Communication Quality Assurance Technical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The position requires constant standing, walking, bending and some lifting in performing the various surveillance requirements. Lifting cartons in excess of 50 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov). Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.