Job Information
Bureau Vertias North America Sales & Operations Director in Ho Chi Minh city, United States
Job Description
Sales & Operations Director
Reporting
: Country Chief Executive
Working location
: Ho Chi Minh
Tasks – Activities – Responsibilities
Our job performance is within the framework of the BV Quality Assurance System, QHSE policy, Codes of Ethics and BV Group’s policies and procedures.
Lead the Certification Department; formulate, implement and coordinate policies regarding certification operation; design and manage methods for maximizing current and future procedures; be responsible for achievement annual sales objective and developing new business; responsible for-Profit results of the BU.
- General Responsibilities :
Implement the strategies and policies of Bureau Veritas Certification in Vietnam
Responsible for organization and operation of BVC in Vietnam
Overall responsible for the certification of BVC in Vietnam including training to meet the BMS and other requirements like accreditation and /or local authorities.
Report the performance activities to CER about the department's activities.
Define, from time to time, responsibilities of each Operations Manager, Technical Manager and Supervisor.
Operational Responsibilities :
Manage audit activities, contract execution and performance of auditors to ensure the quality of services and in line with the Company implementation procedures
Ensure performance of the yearly operation budget, monitor the profit margin of the BU and take necessary measurement to make the best possibility of the budget
Organize and chair a monthly and quarterly meeting with CER management team to review the operation of the Department.
Business Development
Lead the Business Development function to ensure the achievement of annual sales objective of the BU
Responsible for organisation and implementation of sales and marketing activities, including KAM
Prepare for bidding tenders submission to the CE for approval
Ensure performance of the yearly operation budget, explore and develop new business
Organize and chair a monthly and quarterly meeting with CER management team to review the BD of the Department
Customer’s Care Responsibilities :
Meeting with clients for any matters relating to services provided by CER Department as and when required by Operations Managers and/or Supervisors
Responsible for dealing with customer’s claim or dispute that could involve the professional, civil or criminal liability of Bureau Veritas or any member of its personnel according to Bureau Veritas Procedure.
Reporting Responsibilities :
Prepare for submission to the Chief Executive monthly reports, with KPI of the operation of CER Department in a month
Prepare any other report as required by Chief Executive or Business Line
Responsibilities On HR & Administration
Define, prepare & review & propose recruitment & training plans to HR & Chief Executive and implement such plans in conjunction with HR Department
9.
Prepare materials & training tools and provide general training (BVC in general, BVC handbook policy, BVC services) for new CER staff, in cooperation with technical training done by Technical Manager
Responsible for providing of resources for performance of CER Department
Decide, in consultation with Chief Executive, any increase of salary & bonus based on performance results and attitude of CER staffs.
Receive & resolve any complaint and/or argument of CER staffs which may have with colleagues or managers
Approve day-off and annual leave of Technical Manager, Operations Managers & Supervisors
Approve timesheet of Technical Manager & Operations Managers
Review & carry out appraisal of performance (PMP) of Operations Managers, Technical Manager and Supervisors.
Candidate Profile
University degree.
Working experience > 15 years in sales/marketing/operations.
Candidates who have service sales, P/L management is a plus.
Future Career Paths
Grow up in term of professional knowledge / experience in line with the company’s business growth.
Responsible for higher position when appropriated.
Technical and professional skills
Has suitable work experience in the technical aspects of the required field, complemented by training in audit techniques.
Has profound knowledge and reputation in the local certification market
Has demonstrated strong abilities in managing people, or client liaison.
Negotiation / presentation
Problem solving, decision making
Good communication
Customer services
Fluent in reading, writing & speaking English.
Professional behaviors
Be open-minded and mature
Strong leadership skill
Posses sound judgement, analytical skills and tenacity
Has the ability to perceive situations in a realistic way, to understand complex operations from a broad perspective, and to understand the role of individual units within the overall organisation
Sensitive to company policies and results driven
Exhibits good credibility
Entrepreneur/self-starter with good ethical reputation
Autonomous, team worker and team builder
Dynamic, enthusiastic, adaptable, persistent.
Well-organized