Job Information
Robert Half Voice Analyst in Holland, Ohio
Description
We are offering a contract to permanent employment opportunity for a Telecommunications Specialist. This role primarily involves the provision and maintenance of VoIP related products and services in a fully remote capacity. Additionally, you will be a crucial point of technical support for our national voice services platform, actively communicating with customers, technicians, carrier service providers, and our internal team of Technical Support Engineers and VoIP Engineers.
Responsibilities:
• Serve as a primary escalation point for field agents with VoIP related dispatches and trouble tickets
• Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers voice services
• Troubleshoot issues with our voice services and update call paths
• Liaise with carriers and vendors to open new trouble tickets, schedule dispatches and stay up to date on existing trouble tickets
• Handle incoming calls and respond to emails regarding service troubles or call path changes
• Respond to customers in an expeditious and detail oriented manner
• Coordinate proper installation and configuration of voice service components
• Implement, troubleshoot, and maintain VoIP systems
• Work well in a team-oriented environment, successfully completing individual tasks
• Demonstrate knowledge with telephone networks – POTS, VoIP, and TDM.
Requirements • Minimum of one year of experience in a Telecommunications Specialist role or similar capacity.
• Proficient in Cisco Voice Over Internet (VoIP) and other VoIP systems.
• Familiarity with IP Telephony and Telephony Systems.
• Experience working in a Network Operation Center.
• Ability to perform Basic Troubleshooting on telecommunications systems.
• Knowledge of ISDN and SIP protocols.
• Exceptional Customer Service skills, with a proven track record of resolving customer service issues.
• Ability to deliver Superior Customer Service in a high-pressure environment.
• Must be able to work independently and as part of a team.
• Strong communication skills, both verbal and written.
• Critical thinking and problem-solving abilities.
• Must be legally eligible to work in the hiring country. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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