Job Information
CBRE Account Director / Account Manager - Facilities Management in Hong Kong, Hong Kong
Account Director / Account Manager - Facilities Management
Job ID
156578
Posted
26-Feb-2024
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Hong Kong - Hong Kong
We offer a 5-day week with excellent fringe benefits, including medical insurance, dental plan, life insurance and performance-linked bonus to the right candidate.
Role Purpose:
- CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting Account Managers and Account Directors to join the team located in Hong Kong
Job Responsibilities:
Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance.
Daily management of site based team including compliance with CBRE disciplinary processes and procedures.
To direct, instruct and manage all CBRE staff under their control as well as SSP’s ensuring compliance with working practices.
To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management.
To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
Liaise and keep informed both the client and the CBRE Area General Manager on all aspects of contract problems (defects & deficiencies).
To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
To ensure quality is maintained throughout the facilities.
Ensuring business policies and processes are effectively communicated, and implemented within the contract.
Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.
Qualifications and Requirements:
Experience in Building Services and FM industry.
Demonstrated experience of P&L responsibility of $2million USD and above.
Completed recognised formal qualifications to degree level in respective country in Building Services and / or Electrical/Mechanical areas.
Strong communication skills. Ability to lead, motivate and direct a team of multiskilled engineers, building services engineers and soft service colleagues.
Possess an understanding of Health and Safety issues, formal Safety training would be desirable.
Strong organisational and communication skills with the ability to prioritise workloads.
Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
A good level of English and Chinese (written and spoken)
Application:
Interested candidates, please send your detailed resume stating your current and expected salary (with the date of availability) to Talent Acquisition Team by clicking "APPLY NOW" or reach out to our Area General Manager, Jason Bonnett (Email: jason.bonnett @ cbre.com) or Talent Acquisition Partner, Sarah Hun (Email: sarah.hun @ cbre.com) for confidential discussion.
For other job openings, please visit CBRE’s career website for more details. https://careers.cbre.com/en_US/careers
All information provided by applicants will be treated in strict confidence and used exclusively for recruitment only
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)