Job Information
American Express Global Business Travel Global Strategic Account and Operations Manager in Honolulu, Hawaii
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The AM/OPS Manager is an innovative leader at American Express Meetings & Events, responsible for retaining and driving incremental revenue and driving operational excellence for a dedicated client. The primary focus of the is to develop and expand client relationships and operational excellence to retain, grow and ensure profitability for assigned client. To drive innovative, revenue-focused solutions and ensure service delivery the AM/OPS Manager will be responsible for:
What You'll Do
Develop an account level strategy targeting opportunities for assigned client.
Implement the revenue growth strategies to drive incremental revenue through a combination of increased meetings, premium product revenue, advisory consulting, supplier relations initiatives and meetings management.
Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.
Drive strategies crafted to increase revenue and drive customer behavior at a scalable level. Work with leaders to implement new and build ways to grow the business.
Possess an in-depth understanding of key business drivers, organizational culture, and the competitive position of the client, understanding broad issues and the competitive landscape when driving sales strategies.
Build, maintain, and expand relationships with internal business partners across the B2B organization, using key partnerships within Client Servicing, Business travel partners and Advisory/Consulting services, to drive growth and the implementation of innovative, value account solutions.
Lead business planning, quarterly and annual reviews, pricing strategies, and business negotiations on rebids for strategic accounts.
Lead Team Leader to ensure sourcing managers, meeting managers, and attendee managers meet/exceed client expectations and SLAs.
Contribute to content development for client innovation forums, and supports agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.
Research the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically demonstrates MI, benchmarking, and technology as critical value drivers.
Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
Lead the global efforts of assigned client, which includes guiding the regional market leads in their efforts to support the client global goals/initiatives.
Lead expansion efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving expansion of premium revenue.
Growing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients.
Develop creative pricing strategies and contributing to ongoing client P&L management.
Leading business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.
Improve the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
Positive Relationship building skills with Clients.
What We're Looking For
M&E Operations, i.e., SOP creation, meeting technology knowledge (Cvent), SLA management
Deep global M&E subject matter expertise with demonstrated track record of driving growth, leading a service focused operation, handling a P&L, and crafting a destination for talent.
Demonstrated skill and successful track record in growing client revenue.
Previous leadership experience at Regional / Local Operational and/or Commercial M&E
Experience of multiple industry clients and account types (Dedicated, Designated, Variable Labor, Commission Retention, etc.)
Must have 3 to 5 years of global account/client management experience with a focus on operations.
Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
Shown success in consultative selling is required, in addition to demonstrated success growing client revenue and profitability.
Keen ability to communicate Amex GBT’s value proposition up to and including the “C Suite”.
Demonstrated ability to create a strategic vision, build action plans, set goals.
Shown innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and sourcing/planning/attendee leadership skills.
Strong financial skill and analytical attitude required to use the key drivers of profitability.
Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.
Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
A sophisticated range of communication and presentation skills to present sophisticated ideas in a simple and compelling way to a wide variety of audiences.
Highly collaborative with shown success working in diverse environments.
Location
United States
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)