Shire Jobs

Mobile Shire Logo

Job Information

AT&T Call Center Sales Representative in Hoover, Alabama

$ 15.45 to $ 18.20 hourly starting wage. Bring your experience and qualifications to sweeten the deal!

*This is NOT a work from home position and does require that you reside in or near Hoover, AL to commute to the center. *

AT&T is holding a Priority Hiring Event for Call Center Sales Representative positions for our Hoover Call Center.

Are you a People Person? Then you’re an AT&T Person! Join us at our Exclusive Call Center Hiring Event to learn about AT&T’s exciting career opportunities and interview with our Hiring Managers!

When: Monday, July 18th, 2022 from 10AM – 4PM

Where: AT&T Call Center - 1876 Data Dr. Hoover, AL 35244

*Masks Required*

Helpful tip: the call center is on the north side of the street. Once you arrive, go to the guards’ desk and let them know you are here for the hiring event.

Answer your calling and take the lead at our company. As a member of our Call Center team, you’ll work at the center of the action and redefine how our customers engage with the latest product offerings, media and entertainment. It’s an opportunity to be the voice of AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

As a Telesales Representative, you’ll identify sales opportunities and offer customized solutions to customers. Success in this role will require a motivated, competitive mindset as you’ll consistently work to meet sales quotas and services objectives. You’ll need to exhibit calm under pressure and be persuasive and sales-driven. With each inbound call, you’ll work to cultivate a positive customer relationship; utilizing proven sales and saves techniques to maintain customer loyalty and sell products. You may interact with frustrated customers and be tasked with lowering their resistance and even saving customers that are calling to disconnect their services.

You may also be required to:

  • Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

  • Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.

  • Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

  • Proactively engage T3 support (network and IT) to address & resolve issues.

  • Remain proficient in all billing, rate plan and feature matters.

We prefer that you have:

  • 6 months to 1 year of customer service/sales work experience

  • Familiarity with Windows computers

  • An ability to deliver regular and reliable attendance

So, what’s in it for you?

We offer a competitive compensation package, with starting pay ranging from $15.45 to $18.20 hourly, so bring your experience and qualifications to sweeten the deal! In addition to the hourly wage, representatives can make up to 300% of their $1,000/monthly target incentive.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

  • AT&T internet & fiber

  • AT&T phone (formerly U-verse Voice)

We’ll also provide 4-6 weeks of training on the latest technology, devices and our entire lineup of products, services and promotions. You’ll have everything needed to hit the ground running.

There’s no better time than now to dial into a career with AT&T. If you’re ready to join our team, let’s talk! Apply today.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.