Job Information
Unite UP dba unite Mental Health & Wellness Customer Care Specialist in Houghton, Michigan
About Us: unite Mental Health & Wellness is a newly established behavioral health practice dedicated to providing comprehensive mental health services to individuals, families, and communities. We are committed to fostering a supportive and compassionate environment where patients can receive the care they need to thrive.
Position Overview: We are seeking a compassionate and empathetic Customer Care Specialist to join our growing team. As the first point of contact for our practice, you will play a crucial role in providing exceptional customer service and administrative support to our patients.
Responsibilities:
- Greet patients warmly and assist with check-in procedures
- Schedule appointments and manage appointment calendars
- Answer phone calls and respond to inquiries promptly and professionally
- Verify insurance information and process payments
- Maintain patient records accurately and confidentially
- Collaborate with healthcare providers and support staff to ensure seamless patient experiences
Provide compassionate support and guidance to patients navigating the healthcare system
Requirements:
- High school diploma or equivalent; associate's degree preferred
- Previous experience in a healthcare or customer service setting preferred
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in basic computer skills and medical office software
- Empathy and compassion for individuals seeking mental health services
- Ability to maintain confidentiality and handle sensitive information with discretion
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Benefits:
- Competitive hourly wage commensurate with experience
- Opportunities for professional development and growth
Supportive and collaborative work environment dedicated to employee well-being and growth.