Job Information
Honeywell Advanced Field Service Engineer in Houston, Texas
As a Senior Advanced Field Service Engineer here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers in the Industrial Automation (IA) business unit. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Engineering Manager and you'll work out of our Houston, TX location.
Key Responsibilities
Periodic communication with customers regarding technical and administrative issues
Provide customer support on Honeywell Control Systems and serve as a customer contact for service related issues/enquiries
Configure, maintain and solve Honeywell hardware and software issues including: Experion PKS, other DCS hardware / software such as LCN, TPS
Upgrade Experion software from one software release to another software release on live control system without causing any interruption to customer’s industrial process
Migrate Legacy Honeywell control systems to Honeywell’s new technology offering
Understand customer key processes and econojiuumic drivers and translate those into -fyh7fbusiness opportunities, providing timely research and recommendations
Assist Sales during sales pursuits and be the face of Honeywell to end-users, and competitors
Learn the end-to-end product/solution development and delivery/execution of Honeywell products and solutions
Use technical expertise of sophisticated Honeywell solutions/product offerings to improve customer experience
Eligible for 5K sign-on Bonus
BENEFITS OF WORKING FOR HONEYWELL
Benefits – Medical, Vision, Dental, Mental Health
Paid Vacation
401k Plan/Retirement Benefits (as per regional policy)
Career Growth
Professional Development
YOU MUST HAVE
High School Diploma or GED
Experience with Experion PKS Hardware & Software, in addition to Hiway, TDC, & TPS system experience including LCN, UCN, and Hiway equipment along with PC/Networking experience
At least one L4 certification on any domain Experion or TPS.
5+ experience in field service engineering
WE VALUE
Strong leadership and mentoring skills
Bachelor's degree in a technical/Engineering field
Continuous learning mindset and willingness to stay updated with industry advancements
Results-oriented approach and ability to drive projects to successful completion
Strong problem-solving and analytical abilities
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.