Job Information
Insight Global Infrastructure Support Specialist in Houston, Texas
Job Description
An Insight Global client in the Houston area is looking for an Infrastructure Support Specialist to join the Infrastructure team in the Westchase area. This person will be responsible for handling escalated requests, maintaining tracking of licenses and software application discs, and the PCLS software server, and nurturing vendor relationships. The Infrastructure Support Specialist is also responsible for collaborating on and producing content for the knowledge database and training materials for more junior team members. The ideal candidate will be a tier 2 support SME with experience troubleshooting routers and switches, client imaging, audio/visual experience, and supporting Dell laptops. Lastly, this person needs to demonstrate independence and a drive to producing results quickly. Strong communication skills are essential for the ideal candidate to be most successful within the infrastructure organization.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
5+ years of experience as a Tier II Infrastructure Specialist
5+ years of experience with a standard help desk ticketing systems and remote monitoring and management software
Proficient in troubleshooting and diagnosing networking issues and problems with modern operating systems
Experience with data management software and Windows Servers
Experience with setting file permissions, email protocols, Active Directory, and Citrix Servers
Excellent customer facing and communication skills Avaya experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.