Shire Jobs

Position Overview:

We are seeking an experienced and dynamicManager of Client Implementationto lead a team responsible for delivering successful software implementations to our clients. This role will involve overseeing the entire client implementation lifecycle, ensuring timely and high-quality delivery, and providing leadership to a team of skilled professionals. The ideal candidate will have a deep understanding of both software deployment processes and client management, with a focus on driving customer satisfaction.

Key Responsibilities:

1. Team Leadership and Development:
   • Lead, mentor, and manage a team of software implementation specialists.
   • Foster a collaborative, high-performance culture focused on customer success.
   • Provide ongoing coaching, training, and performance feedback to team members.
   • Define and manage team goals, ensuring alignment with company objectives.
2. Client Implementation Management:
   • Oversee the full lifecycle of client software implementations, from project kick-off to post-go-live support.
   • Collaborate with internal teams (Operations, Infrastructure, Sales) to ensure smooth integration and delivery.
   • Develop and manage implementation project plans, ensuring timely delivery and quality standards are met.
   • Serve as the main point of escalation for complex issues during the implementation process.
   • Provide feedback to the product team regarding client needs, product improvements, and common challenges encountered during implementation.

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``` 3. Process Optimization and Best Practices: - Continuously improve and refine the client implementation process to maximize efficiency, scalability, and client satisfaction. - Develop and maintain standard operating procedures (SOPs) for the implementation process. - Identify potential bottlenecks or challenges in the implementation workflow and proactively solve for them. 4. Client Communication and Relationship Management: - Maintain strong, positive relationships with clients throughout the implementation process. - Ensure clients are kept informed of progress, potential risks, and timelines. - Act as the clients advocate, ensuring their needs are addressed and they are satisfied with the implementation outcome. 5. Metrics and Reporting: - Track key performance metrics (KPIs) related to the implementation team and client success, such as project timelines, client satisfaction, and adoption rates. - Regularly report on team performance, resource needs, and project status to senior management.

Qualifications:

• Education:Bachelors degree in Computer Science, Computer Engineering, Information Management, or related field (or equivalent work experience).
• Experience:
  • 5+ years of experience in software implementation with at least 2 years in a leadership or management role.
  • Strong background in managing software deployment projects, preferably in a SaaS or enterprise software environment.
  • Experience working with cross-functional teams.
  • Proven ability to manage multiple client implementations simultaneously while maintaining high standards of quality and customer satisfaction.
  • Familiar with EDI software packages, such as IBM B2Bi or VL Trader.

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``` - Skills and Competencies: - Excellent leadership and people management skills. - Strong project management skills, with experience in tools such as Jira. - In-depth knowledge of software implementation methodologies, best practices, and change management. - Exceptional communication and interpersonal skills, with the ability to manage client expectations and build strong relationships. - Analytical mindset with the ability to identify patterns, assess risks, and optimize processes. - Ability t work in a fast-paced, dynamic environment with shifting priorities and tight deadlines.

Why Join Us:

• Opportunity to work in a growing, innovative company that values customer-centricity and operational excellence.
• Competitive salary and benefits package.
• A dynamic and supportive work environment with opportunities for professional growth and development.