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Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

Key Responsibilities:

The Senior Manager – AO Learning Design and Execution is responsible for leading a team of instructional designers who support design and development into delivery stages of curricula. This person will oversee and represent both Training Design and Delivery thru the envision, design, build and activation (EDBA) phases to include new policies, procedures or operating standards. This position provides a point of view on what constitutes innovative, strong design service principles based on the modality, content and outcome that the business is driving. The employee will utilize experience and expertise with our frontline group to establish and execute a multi-year strategy, designing and implementing innovative and engaging learning experiences that improve United’s Net Promotor Score (NPS). Responsible for elevating service culture at all touchpoints within the airport operations, improve training efficiency and consistency across all agent roles and locations, and reduce speed to market utilizing AI, applicable training approaches, etc. while ensuring the training fits the need, initiative, and agent persona. This role is responsible for ensuring the end to end learning experience is targeted to the learning audience(s), supports United’s core4, and meets all requirements. Within an end-to-end view, the person in this position designs experiences that provide observable and measurable behaviors within the target learning audience(s).

• Orchestrates the design of the learning experience by understanding performance and regulatory requirements, defining learning solution architecture, identifying optimal delivery methods, overseeing the make-buy process, scope of work, and resourcing needs.

• Facilitates architecture, design and contribution working sessions with applicable partners to develop and document the end-to-end learning experience solution for each type targeted population.

• Continuously drives leading-edge innovations and learning technology into the learning experience solutions.

• Responsible for articulating the vision and requirements that the business sponsor and Global Talent Management team leadership have defined together and then translates the business requirements into the learning experience requirements commensurate with performance and regulatory requirements.

• Facilitates design reviews to include an internal team review and then a formal review with key collaborators to ensure solutions meet the requirements. Facilitates validation of design completion ensure the learning experience solution achieves business outcomes.

• Oversees the production of learning interactions during the Design and Build stages, working to ensure all interactions and assets created by the team are aligned to well-defined design principles

• Collaborate with Delivery Mangers to implement innovative ways to enhance training delivery efficiency

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• 7+ years of relevant experience

• 5+ years experience in the field of work and 1+ year of managerial experience

• Knowledge of facilitated and non-facilitated training methodologies and tools

• Ability to educate, communicate, negotiate, and influence with all levels of management to produce outcomes

• Ability to prioritize, organize, and facilitate effectively in order to manage multiple projects to meet deadlines

• Ability to creatively tackle problems while working under pressure

• Ability to show good judgment, take initiative, and make decisions to accomplish job duties

• Ability to work closely with peers to ensure successful learning outcomes

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• 3+ years of business experience outside of learning and development space

• Skills in measurement and evaluation of training initiatives

• Experience in designing innovative, learner centric, multiple delivery method learning solutions.

• Deep experience facilitating groups of individuals to unstructured outcomes

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT