Shire Jobs

Job title: Administration Assistant

Department: Activate Parts

Location: Huntingdon

Hours: 37.5 hours per week

Salary: £23,400

We're looking for a Administration Assistant to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.

**Great career development opportunities – grow with us.

About the role

To facilitate parts orders for the AAR repair centres within the Activate Group ensuring both accurate and timely processing of orders and swift invoicing upon completion. To provide accurate and timely administrative support to Head of Parts and Operations Manager. Key areas of responsibility will include managing orders from receipt to delivery, processing supplier invoices, resolving queries providing excellent customer service and the ability to work within a team environment which is fast paced.

Key responsibilities

• Processing orders placed by AAR repair centres from receipt of parts required, through to parts being delivered and invoice requests upon completion.

• Answering telephone queries

• Chase supplier invoices and claim references.

• Assist with the preparation of sales invoices by email including additional documentation as required by our clients

• Other general administrative support as required by the team

• Adhere to all relevant regulatory rules and guidance applicable to the role

• Receive orders from customers by email and telephone, managing the process from order to delivery.

• Maintain databases to ensure orders are entered correctly

• Reporting and analysis to ensure compliance

• Monitor jobs authorised by Engineers to ensure repairers are ordering parts correctly

• Complete ad-hoc projects as required from time to time

Skills and experience

• Proficient in the use of Outlook, Excel and Word.

• Excellent communication skills, in particular telephone based.

• High standards of accuracy and attention to detail

• Able to work on own initiative and as part of a team

• First class customer service skills and the ability to work with internal and external stakeholders at all levels

Desirable

• Database experience

Benefits

• 33 days holiday (including bank holidays)

• Personal health cash plan – claim back the cost of things like dentist and optical check ups

• Enhanced maternity / paternity / adoption / shared parental pay

• Life assurance: three times basic salary

• Free breakfasts and fruit

• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.

• Strive for better – Be bold. Challenge the norm – make small improvements often.

• Win together – Be a team-player. Win together, learn together, respect each other.