Job Information
SAIC Support Desk Engineer in HUNTSVILLE, Alabama
Description
SAIC is seeking a 24/7 Support Desk Engineer to join our team in Huntsville, AL.
This is to fill a position for a 24/7 support desk that provides Level 1-3 remote support and system expertise to include:
Configuration support of end user.
Remote software troubleshooting with end user.
Remote network troubleshooting with end user.
Software testing for development team.
Support tools and process refinement.
Documentation of issues, resolutions, and knowledge base articles.
This position could require:
Up to 10% travel
Rotating shift schedules with 8-12 hour shifts, night shifts, and weekend shifts.
Qualifications
Education Requirements:
- Must possess a Bachelors and two (2) or more years experience; Additional four (4) years experience can be considered in lieu of degree.
Clearance Requirements:
- Must possess an active Secret security clearance; US Citizenship is required.
Required Experience/Skills:
Ability to acquire IAT Level II Certification.
Experience as system administrator.
Experience in a service desk environment to include using ticketing system to track issues and issue resolution.
Strong attention to detail.
Strong experience with troubleshooting independently.
RedHat or other Linux distro experience.
Experience with TCP/IP networks.
Knowledge of scripting languages such as Python, Bash, or PowerShell.
Strong documentation skills.
Strong communication skills.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2412373
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability