Shire Jobs

[**[The objective of the Utility Billing Customer Service Representative is to provide prompt and accurate service and information to customers regarding billing, collections, requests for credits, requests for new service, disconnects and transfers of service. This position receipts utility account payments and monies collected by other City departments. The Utility Billing Representative provides customers with the highest quality customer service possible at all times.

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The following dutiesARE NOTintended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Responds to customer inquiries on a daily basis covering all aspects of utility accounts by telephone, in person and by mail and email.
• Processes applications for new service, schedules disconnects and service transfers, requests for re-reads, etc. and resolves billing discrepancies.
• Obtains and provides accurate information to customers regarding service requests.
• Establishes and maintains superior customer relationships.
• Analyzes customer accounts, checking for accuracy in services charged and billing calculation.
• Calculates billing adjustments when appropriate, for example, misreads, leaks, etc.
• Prepares service orders as requested by customers and/or office personnel.
• Responds to customer requests for information about the City and its services.
• Receives utility bill payments from customers in the form of cash, check/money orders and credit cards.
• Receipts monies collected by other departments.
• Balances cash drawer daily to detail report and prepares daily bank deposits.
• Runs routine reports from utility billing software system.
• Performs end-of-day process in computer system to post payments and balance all monies collected to system reports.
• Performs computer maintenance on utility accounts by entering address changes, service charges, etc.
• Processes payments received in the mail and night deposit drop.
• Processes returned checks/drafts by contracting customer regarding collection of the returned item, entering the charge back to the utility account and receiving the payment for the item.
• Bills for the finaled utility accounts, monitors unpaid balance accounts, prepares and sends letters as necessary to collect and write-off uncollectable accounts.
• Maintains utility accounts secured by Contract of Guaranty by sending letters informing cosigner of unpaid balance due and prepares documents to transfer outstanding balances to cosigner utility account as needed.
• Identifies utility service applicants who have delinquent balances from previous accounts.