Shire Jobs

Product Support Manager Posting Location : Location US-MN-Hutchinson ID 2024-8564 Location : Name Hutchinson, MN Category Dealership-Management Position Type Full-Time Overview Responsible for managing all aspects of assigned store location in a manner that creates and engages high-performing teams, provides exceptional customer service, and meets or exceeds the operational and business goals for the assigned store location. This position is a great fit for your career if you: Manages all aspects of the Application business for the assigned store location Responsible for all after-sales activities necessary to support all the products sold by the Application business in the store locations assigned territory Lead the Parts, Service and Precision teams within the assigned store location to optimize the business Provide management of all parts inventory levels, working with region parts inventory management on inventory control, inventory counts, and inventory inquiries Track and audit service truck inventory on a quarterly basis Maintain organization of the parts and supplies within the parts department to enable quick location of items Continually provide an exceptional customer experience by engaging employees and making timely, profitable, and customer-focused business decisions Responsible for developing high-performing teams by attracting, developing, engaging, and retaining capable, collaborative, and customer-focused employees at the assigned store location Participate in knowledge sharing across the Company and the implementation of best practices at the assigned store location Ensure that company policies, procedures, and processes are being followed at the assigned store location, including but not limited to: Ensuring all transactions are conducted in an ethical manner and per company process Managing performance and employment decisions per company policy and procedure Implementing and upholding company environmental, health and safety programs, policies and procedures Maintain complete knowledge and understanding of vendor policies and procedures Manage the receiving, shipping, and storage of freight as needed while making decisions regarding shipments that will benefit both customers and the company Oversee receiving, preparing, and setup of new, used, and rental equipment along with Application business manufactured products Drive team first culture through coordinating collaborative customer support activities with all departments at the location and strive for incremental growth within all aspects of managing a store location Follow all safety rules and regulations while performing work assignments Other duties as assigned Qualifications Required: 3 + years related experience and/or related military experience Ability to obtain a forklift operator certificate Demonstrated ability to manage and motivate high performing teams of employees to achieve successful financial and operational results Demonstrated strong verbal and written communication skills Demonstrated client service skills and the ability to develop strong business relationships Demonstrated strong negotiation and closing skills Demonstrated sales skills including the ability to sell opportunities, ideas, and concepts Excellent organizational skills, including the ability to prioritize work and meet deadlines efficiently Keen attention to detail and high level of initiative, and ability to work independently Strong computer and analytical skills, including good working knowledge of Microsoft Office Ability to do same day travel up to 50% with occasional overnight travel Ability to work flexible hours as business/customer needs require Excellent understanding of financial statements and ability to develop and manage operating budgets Ability to handle and resolve interpersonal conflict Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees Ability to operate in a fast-paced, stressful work env ronment Exemplifies Titan Machinery's Core Values Titan Machinery provides a generous total compensation package including the following: Health Insurance - Titan Pays the Premium for Single Coverage!! Dental Insurance - Titan Pays the Premium for Single Coverage!! Vision Insurance - Optional HSA (Health Savings Account)- up to $1500 tax-free each year, paid to your account by Titan Machinery. Parental Bonding Leave Pregnancy-Related Leave 401(k) with company matching on your FIRST DAY of employment (PTO) Paid Time Off starts accruing on your First Day of Full-time employment! Performance-based incentives Company Vehicle 7 Paid Holidays Competitive Wages Paid Long-term Disability Insurance Paid Basic Life/AD&D Insurance Optional Insurance Products: Life/AD&D Insurance, Short Term Disability, Accident & Critical Illness, Identity Theft Protection FSA (Flexible Spending Account) for eligible expenses and dependent care costs Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, and Profile Plan Titan Paid Employee Assistance Program (free and confidential Counseling, Legal Advice, and more) Titan Paid Bereavement Leave Ongoing Professional Training Opportunities Tuition Assistance for educational/professional growth Paid time for Team Titan Volunteer Activities in your Community Volunteer Firefighter/EMT Paid Time Off Titan Uniform/Branded Apparel Program #TMManagement Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.