Job Information
Amazon Cloud Support Engineer (Windows) in Hyderabad, India
Description
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer in Amazon Web services you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities
• Learn and use ground breaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with AWS teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.
A day in the life
First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques
• Engineer may also coach/mentor new hires, develop & present training, participate in new hiring, write tools/script
• Career development
• Training: We have training programs to help you develop
· As we operate on a follow-the-sun model, with sites located globally, there is no after hours on-call or mandated overtime in this role.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
Bachelor’s degree or equivalent with 2+ years of relevant technical experience.
Experience troubleshooting and debugging technical systems .Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.
Experience with web-based services and applications, Apache, Knowledge of client/server and distributed systems architectures. Tomcat etc.Strong Windows system administration skills.
Experience in troubleshooting OS issues, handling Clusters & knowledge of Windows filesystems.
Preferred Qualifications
Experience in troubleshooting filesystem and scripting (i.e. bash, Python, PowerShell etc.),REST API based services
Prior working experience with AWS e.g. AWS Windows EC2, Workspaces, AppStream, System Manager.
Experience with Cloud architecture patterns and distributed computing concepts
Exposure to OS and networking security concepts and standard methodologies