Job Information
Oracle Cloud Support Engineer in HYDERABAD, India
Job Description
Job Description
As part of the Cloud Assist Team within Oracle’s Cloud infrastructure organization, you and your team will be responsible for supporting Account Provisioning, Cloud Account management & administration, Billing and cost management issues for OCI customers.
Overview
The Oracle Cloud Infrastructure support team is built with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the laser focus on excellence.
Oracle’s extensive enterprise customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle is in the early stages to provide highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base.
We are specifically looking for Technical Engineer(s) to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to fix and resolve issues they face while using our Cloud services. You will take an active role in the definition and evolution of standard practices and procedures. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
Responsibilities
We are looking for an experienced support engineer with knowledge on Cloud Account Management, identity and user access management or Cloud account lifecycle management, Tenancy management or similar. As a Support Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain services, and provide critical issue support to the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges to help solve complex issues and deliver best Customer Experience
Have a data-driven demeanor/passion !
Enable Oracle support to resolve customer issues through sharing standard methodologies, training, tooling and directly resolving critical issues.
Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle
Focus on support/incidents & issues.
Document key findings and other relevant details as part of the support you provide.
Continually improve skills through work experience and training(s)
Solve, diagnosing, and resolving hardware, software, and other network and system problems
Find opportunities to automate responses to common operational problems and requests
Ensure compliance, configuration and data quality levels are maintained
Work with internal customers, external network, and security vendors
Document work instructions or procedures
Experience
General
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level !
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
Customer obsession, passion for delighting customers
Specific
Bachelor’s degree or equivalent experience, in Computer Science, MIS or related field
2+ years’ experience in Cloud Infrastructure or related field
We are looking for Solid understanding of cloud concepts and fix skills
Experience in cloud support, NOC or similar is preferred
Demonstrable ability to quickly learn new technical disciplines and train others
Great verbal and written communication skills
Experience performing regular capacity management functions and security components
Work jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions
Preferred Technical Qualifications
Cloud Associate/Professional Certifications(s). (Any Cloud Provider)
In-depth understanding on IaaS Concepts: Compute and Networking
Familiarity with industry compliance and security standards including HIPAA
Location & Schedule
The position is based in Bangalore/Hyderabad/Noida -India.
You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift.
This is a fulltime, permanent position.
Career Level - IC2
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer